Seller sent wrong item, sent partial refund and has ignored my request for return/full refund | Buying

under_a_wandering_star · 2026-06-01T15:48:50.601000Z

The seller sent me the incorrect item, I politely let them know and instead of accepting a return they sent a partial refund. I let them know that I would prefer to return it and receive a full refund, as I never would have bought what they sent me. The partial refund blocked me from being able to open a return through ebay system on my end, and the seller stopped responding. I reached out to ebay live agents and they said they side with me and to request a shipping label from the seller. I did, and the seller never responded. That was last week, so I reached out to ebay again today to let them know. Instead of receiving any support, however, they said there is nothing they can do and I "should have opened a return first instead." I wanted to, and would have, but the seller clearly knew what they were doing. This is a scam, and ebay is fine with it. To make it clear: Sellers are allowed to make a listing, post pictures, take payment and then send anything they want. They can then give you a partial refund and ebay will tell you "too bad." This is disgusting that ebay allows this, and warrants a bigger look at what is going on.

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Seller sent wrong item, sent partial refund and has ignored my request for return/full refund | Buying | eBay Canada EN