Seller sent wrong item, sent partial refund and has ignored my request for return/full refund
Summary: under_a_wandering_star shared a concern about receiving the wrong item from a seller and only being given a partial refund instead of the full refund requested. Subsequent requests for a complete refund or return have been ignored by the seller. reallynicestamps and john_koenig99 responded, indicating they read the post, but did not add any further commentary or advice.
The seller sent me the incorrect item, I politely let them know and instead of accepting a return they sent a partial refund. I let them know that I would prefer to return it and receive a full refund, as I never would have bought what they sent me.
The partial refund blocked me from being able to open a return through ebay system on my end, and the seller stopped responding. I reached out to ebay live agents and they said they side with me and to request a shipping label from the seller. I did, and the seller never responded.
That was last week, so I reached out to ebay again today to let them know. Instead of receiving any support, however, they said there is nothing they can do and I "should have opened a return first instead."
I wanted to, and would have, but the seller clearly knew what they were doing. This is a scam, and ebay is fine with it.
To make it clear: Sellers are allowed to make a listing, post pictures, take payment and then send anything they want. They can then give you a partial refund and ebay will tell you "too bad."
This is disgusting that ebay allows this, and warrants a bigger look at what is going on.
john_koenig99
·4 months agoThey are not allowed. A buyer can always make a claim as "Item Not as Described". In most cases, this is ruled against the seller, who will have to provide a shipping label for the return of the item, or eat the cost of what it was sent, and the buyer gets their money back.
As for the partial refund...They can offer it, as it happened in your case, but you shouldn't have accepted it.
From the eBay Money Back Guarantee Policy:
As a buyer, for your transaction to be eligible for eBay Money Back Guarantee:
Lesson: Never EVER accept a partial refund if what you received does not match what you agreed to buy, based on the listing information. You must always open a claim for "Item not as described". Period.
reallynicestamps
·4 months agoYou still have a workaround- open a chargeback with the credit card you really paid with.
But on the whole, if only full refund would satisfy, the eBay rep was right. EBay rarely refuses a Not As Described Claim.