Seller Won't Pay Return Shipping | Buying

je28151 · 2023-08-23T06:21:00.643000Z

I bought an item that was misleading in the description but used the didn't like it for the return reason at the time as I didn't think this far ahead and didn't know that I would have to choose "description was misleading" as the return reason to be able to get the pre-paid return label. Seller's return policy on the listing says that seller pays for return shipping. I already sent the item back and the seller has recieved it. I only got the item purchase price refunded, seller is refusing to reimburse the return shipping charges I paid. Seller was always avoiding the my questions of them paying me back for the return shipping. The reason I paid for the shipping myself was because the seller didnt give me a pre-paid shipping label. But now they are not giving me money back for the return shipping. I tried getting 'ebay to step in', however it is not working. I can't get a hold an agent either by chat or phone. I cant get an appeal since ebay says the return has already been closed since the refund was issued. I'm in Canada. I checked an old post and appartently, Canada doesnt have an ebay hotline. I dont have facebook or twitter. How do I get ebay to intervene? I already tried to ebay chat bot and the ebay contact us and neither are letting me contact ebay. Please help. Thank you in advance.

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Seller Won't Pay Return Shipping | Buying | eBay Canada EN