Shipping listed as EMS but seller used DHL instead

Question

I live in Canada and purchase from international sellers quite often. I know that courier services like DHL, UPS, and FedEx charge ridiculously high "brokerage fees, " so I only buy from sellers using EMS or regular mail. I don't care much about items arriving quickly. A Japanese seller I recently purchased from wrote in the description that "we ship via EMS or e-packet", but decided to ship through DHL without notifying me. The total brokerage charge was almost 30 dollars for an item...

marnotom! · Accepted Answer

Welcome to the eBay Canada discussion boards, @towa-7019.  Most of us are from Canada, too.  😃 You may not want to go through the Money Back Guarantee, but you might have grounds for negotiating a partial refund from the seller if you file a "not as described" case.  Your case would be strengthened if the seller stated the actual shipping method in the "shipping" section of the listing instead of a generic description, but I have a feeling this is very unlikel...