Should I open claim for “Not as Described” item? | Buying

jthi3833 · 2020-10-03T16:42:02.192000Z

I ordered 3 scarves that were listed as chiffon made from polyester. When they arrived only 1 scarf had a textile label, which is illegal. The labels clearly says 100% Viscose and The fabric is not chiffon. I contacted seller and asked for a return and included several photos that included images of my own chiffon to show the difference. I also sent information showing that chiffon is never made from viscose. Initially the seller offered partial refund, no apology about the mixup, and the fact that the scarves are missing labels makes me believe they were purposely putting false information in their ads. I denied their partial refund because I have no use for the scarves. I need real chiffon to make face masks. They accepted the return and sent me their address with no other information. Then I got an email saying they could not send a return address label and I had to contact the seller to find out how they wanted to pay to return the items. I had no idea that international orders cannot do prepaid shipping labels. Why does eBay not say the actual truth about this in their return policies! This is ridiculous, given that most of eBay sellers are overseas. I did sent an email to the seller and got an automated response saying they were away from Oct. 1st to 5th because of a holiday in China. I did a live chat with eBay customers service, who seemed very nice. She said that the seller is responsible for the costs and eBay had given the seller until the 5th to arrange return shipping. When I told her what the email said about being away until the 5th, she said she would sent a reminder email on the 6th if they hadn’t responded. Why is eBay giving sellers more time when they already know what was expected? Then customers service said that if I still didn’t hear from the seller after the reminder, I will have to contact eBay again and then they would provide return shipping before I can get a refund. This means more work for me and I am going to be rushed to meet my shipping date, when it’s the seller causing problems. In addition, eBay would also have to provide all the customs information. I refuse to pay any money out of my own pocket to return something that was sold erroneously and fraudulently. This is not a case of the colour doesn’t look the same! Why are sellers being helped and ebay is putting all the work on the buyer when it’s the sellers fault in these situations. Especially, since I can prove that this item is not advertised legitimately? Sellers are aware of the return shipping policies, but there are no consequences when overseas sellers don’t follow policies within their allotted timeframes. I have no way of knowing if the agent will actually send the reminder... she could get sick and not be at work. I don’t have much hope that the seller is honest, given that they knew days before the holiday that they had to arrange shipping and didn’t. So my question is, should I ask eBay to step in now, so that I don’t miss my return timeframe and hopefully they can get the seller to be responsible or should I wait to see if the seller responds appropriately on their own? Sorry for the rant ☺️ Any help or suggestions would be greatly appreciated!

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Should I open claim for “Not as Described” item? | Buying | eBay Canada EN