Uni uni courier delivering for International shipping! | Buying | eBay Canada EN

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Uni uni courier delivering for International shipping! | Buying | eBay Canada EN

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Uni uni courier delivering for International shipping!

Summary: The discussion revolves around the use of a courier company for international shipping. Various participants engaged, but the specific content of the discussion was not disclosed in the available data. It seems to be an extensive conversation with multiple interactions, although the detailed opinions and insights shared by the participants are not visible.

Is this old news?
Evey other time in the past, it’s been Canada Post.
I just bought a book from a US seller. It’s arriving early- great!
Not great. Asendia is using the last mile courier, UNI UNI to deliver my package and my stomach is in knots. My experience with UNI UNI has been that they don’t deliver. They don’t try to deliver. You have to track your package and when it finally says returned to warehouse, you go and pick it up from a cubby hole where there’s a guy with a bin of packages and a computer.
Even worse- check around the internet for stories of frustration and loss by UNI UNI in Canada.
Does anyone have experience with this? Is it a regular occurrence?
I won’t be able to buy anything from ebay anymore, if using UNI UNI is a regular thing.
I called Ebay to complain .
Someone please let me know if they regularly use UNI UNI?
Thanks

barrus-466

63 View listings

Posted 3 years ago · Edited 3 years ago·Last reply 5 months ago

40 comments

kh-shawn

·5 months ago

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

tripimus

·5 months ago

could not find address???

puts shipping address in google

google points right at my address and my building

note on shipping please use this buzzer number and deliver after 430

4:37 your package is being returned to the warehouse because driver cant find his way out of a wet paper bag with a gd firehose

then i have to contact customer service , you all know the drill no phone number for contact and when you do call it's not the warehouse near you nope

the only place you can pick up your packages is the three warehouses they have in montreal oand ontarios thats great im in bc, find out my local "warehouse" is someones basement

but can i get the adress and pick up my package nope for drivers safety, so ok make sure the driver calls me ahead of time so i can confirm i am home and that i am getting my package , yeah the notes there i will be delivered in the next gd 10 days **bleep** 10 days its in town now get it on a truck and get it to me

hey ebay stop using acendia and uniuni they are absolute jokes

ypdc_dennis

·5 months ago

Zombie thread from 2023

mrdutch1001

·5 months ago

you have responded to a thread from 2023 and any information, advice,etc may no longer be applicable, so sometimes it is just best to start a new thread through which you can acquire information, advice,suggestions,etc that are applicable to the current time frame.

mrdutch1001

·5 months ago

@kh-shawn

ZOMBIE THREAD FROM 2023!

reallynicestamps

·1 year ago

When using USPS everything got tossed in the dumpster when they chose to list most expensive in the dropdown. Strangely USPS does it that way too.

It's the page layout.

Priority is the most expensive and at the top of the list.

Then a dozen other choices not all tracked, and waaaaaay at the bottom the cheapest -> First Class International Packet Tracked.

If you've ever done a marketing seminar on store layout, you'll spot what's happening immediately.

lotzofuniquegoodies

·1 year ago

@reallynicestamps wrote:
When using USPS everything got tossed in the dumpster when they chose to list most expensive in the dropdown. Strangely USPS does it that way too.

It's the page layout.
Priority is the most expensive and at the top of the list.
Then a dozen other choices not all tracked, and waaaaaay at the bottom the cheapest -> First Class International Packet Tracked.

If you've ever done a marketing seminar on store layout, you'll spot what's happening immediately.

@reallynicestamps

My only reason for mention was CP lists lowest to highest on their page and eBay uses lowest in search. Majority of customers preference is most economical shipping service. I know that's where my eyes always focus.

howiebird64

·1 year ago

It is Sunday Jan 26 2025
They are still using Uniuni and this is the first I've ever heard of them and already not pleased.
My package has been marked "out for delivery" since 5pm yesterday.
Their stupid help bot just says typically 2 days.
Am I suppose to wait by my door for two *&$%)(&ing days?
This is the final item I buy on eBay. I bet they don't look or care what these community say either.
I am running out of places to buy online.

john_koenig99

·1 year ago

@howiebird64 wrote:
It is Sunday Jan 26 2025
They are still using Uniuni and this is the first I've ever heard of them and already not pleased.
My package has been marked "out for delivery" since 5pm yesterday.
Their stupid help bot just says typically 2 days.
Am I suppose to wait by my door for two *&$%)(&ing days?
This is the final item I buy on eBay. I bet they don't look or care what these community say either.
I am running out of places to buy online.

I've had several items delivered by UniUni. Mostly as last mile carrier of orders from the US. So far, no issues with them. Their delivery times have been accurate.

lotzofuniquegoodies

·1 year ago

@john_koenig99 wrote:
@howiebird64 wrote:
It is Sunday Jan 26 2025
They are still using Uniuni and this is the first I've ever heard of them and already not pleased.
My package has been marked "out for delivery" since 5pm yesterday.
Their stupid help bot just says typically 2 days.
Am I suppose to wait by my door for two *&$%)(&ing days?
This is the final item I buy on eBay. I bet they don't look or care what these community say either.
I am running out of places to buy online.
I've had several items delivered by UniUni. Mostly as last mile carrier of orders from the US. So far, no issues with them. Their delivery times have been accurate.

@john_koenig99

It appears you are located in a metropolitan area. Usually couriers are much better there vs buried in a suburb or a small town in boonies. More consistent frequent drive bys. Fedex ground is awesome in my area. UPS...no comment. Luck of the draw.

As for anyone that has gotten the priviledge of a delivery routed with Apple...we don't talk about that. Serious horror stories.

reallynicestamps

·2 years ago

Forget who is supposed to be delivering the item.

You can't control that, and neither can any seller who did not use USPS* international shipping to Canada.

When is the last estimated date for delivery?

If that has not yet passed , you have no reason to watch tracking.

Do you have a secure place for packages to be left?
This is your responsibility not the seller, not eBay, not the carrier.

If the seller is using USPS* shipping it stays within the postal system and will be delivered by Canada Post.

If the carrier decides that there is no secure place to leave an unattended package, the Standard Practice, is to leave a Notice telling you where and when you can arrange delivery or pickup.

the various processing fees (AKA “brokerage charges”) are going to be much more than a few bucks on delivery.

Those who remember the pre-GSP days, will also remember the 5000+ long thread complaining about UPS and other couriers' charging a minimum of $25 "brokerage" on shipments valued over $20Cdn.

*Sellers who use eIS for international shipping sometimes use USPS to ship to the eIS plant in Illinois. This confuses many of them.

anonick1951

·2 years ago

They just failed to deliver my Ebay package. Right address on package but dropped somewhere in the RED Sea as near as I can tell

reallynicestamps

·2 years ago

Forget who is supposed to be delivering the item.

You can't control that, and neither can any seller who did not use USPS* international shipping to Canada.

When is the last estimated date for delivery?

If that has not yet passed , you have no reason to watch tracking.

Do you have a secure place for packages to be left?
This is your responsibility not the seller, not eBay, not the carrier.

If the seller is using USPS* shipping it stays within the postal system and will be delivered by Canada Post.

If the carrier decides that there is no secure place to leave an unattended package, the Standard Practice, is to leave a Notice telling you where and when you can arrange delivery or pickup.

*Sellers who use eIS for international shipping sometimes use USPS to ship to the eIS plant in Illinois. This confuses many of them.

cherryblossom63

·2 years ago

omg, im getting scared reading all this. i have not been on ebay for a few years and now this uniuni is delivering my stuff. 4 different delivery times given to me and the wait time on the phone is 56 minutes. "out for delivery" means now or two days from now. it s crazy. there goes all my ebay buying. at least internationally.

mrdutch1001

·2 years ago

Support Canadian Sellers! Support Canadian businesses! Support the Canadian economy! Buy Canadian!

cherryblossom63

·2 years ago

i would if people here sold the vintage lunch boxes I want

cherryblossom63

·2 years ago

well, i got my item from uniuni and I called them because I was worried, they were very polite and helpful and saw that my message was passed onto the driver about my buzzer code but could not tell me a time estimate on delivery only 12 to 24 hours after you get the message "out for delivery".

undead-osiris

·2 years ago

Uniuni is absolutely the worst avoidi at any cost, ordered keyboard from nuphy never received.

jeanpante0

·2 years ago

It's a horrible delivery service . Delivery driver stole my item. I have escalated to supervisor
Even with a refund, this driver should be fired. I paid duty and customs also. They should be taken off ebay

mrdutch1001

·2 years ago

you have proof that "Delivery driver stole my item."? ....like doorbell camera &/or security camera footage of the actual theft? ...and/or any other actual proof that the delivery person should be held responsible?

reallynicestamps

·2 years ago

Has the last estimated date for delivery passed?
You can open an Item Not Received claim.

If the item arrives after you are refunded, eIS does not want it back, it's yours.

reallynicestamps

·2 years ago

The best overview of the company that concerns you would be the Montreal franchise of the Better Business Bureau.

They actually look into and mediate consumer disputes, unlike Yelp reviews which are often spammed by vigilantes and trolls.

In any case this is a

ZOMBIE POST FROM OCTOBER 2023.

The problem with zombie posts is that information and advice may be out of date or misleading.

What is the last estimated delivery date for your purchase?

Until that has passed you have nothing to be concerned about.

Don't ever watch tracking.

wz2-41

·2 years ago

I currently have two packages being delivered to me by Uni Uni. I don't know if I'll get them.

It used to be Ebay used Canada Post to deliver packages from the US.

I've read nothing but horror stories about Uni Uni. Why in God's name is Ebay doing this?

If these packages that I'm expecting ends in disaster, rest assured I will no longer order anything from the US through Ebay. I may even shut down my Ebay account.

I don't need this sort of garbage. I have enough things on my plate.

marnotom!

·2 years ago

@wz2-41 wrote:

I currently have two packages being delivered to me by Uni Uni. I don't know if I'll get them.
It used to be Ebay used Canada Post to deliver packages from the US.
I've read nothing but horror stories about Uni Uni. Why in God's name is Ebay doing this?

@wz2-41, one of the biggest complaints about eBay's international package forwarding service is that it can be pretty pricey for Canadian buyers. Uni Uni may be cheaper for some shipments. That's the only reason I can think of off the top.

@wz2-41 wrote:

If these packages that I'm expecting ends in disaster, rest assured I will no longer order anything from the US through Ebay. I may even shut down my Ebay account.
I don't need this sort of garbage. I have enough things on my plate.

Or you could just buy from sellers who don't use the eBay International Shipping system. Or you could use your own forwarding scheme instead of eBay's, although doing that may affect some of the buyer protections to which you're accustomed.

wz2-41

·2 years ago

I'm not so sure about that. Now that Ebay seems to be using these private delivery services. These outfits make sure you pay your customs charges, where as with Canada Post, customs would often wave it.

By the way Uni Uni is still showing "out for delivery", and I haven't received anything yet.

une_66

·3 years ago

uni uni straight up left a camera lens i purchased right out on my front door, which is right on one of the busiest pedestrian streets in toronto.

it was stolen.

the seller said "sorry for your loss"

ebay basically said "it's not our problem"

uniuni said the same, but their site says "items that cannot be left in a secure place will be brought back to the warehouse and rescheduled"

i went through so much back and forth with them and had to quote their own website so many times before any kind of acknowledgement was made.

now i'm waiting for "14 business days" for the seller to be credited, at which point, it will be 100% at their discretion as to whether or not they refund me the money.

i'm counting it as an outright loss and really can't use ebay again given that nobody would take responsibility for this.

reallynicestamps

·2 years ago

@une_66

FlexDelivery.

https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page

EBay would consider your doorstep as insecure . What steps have you taken to secure it. For example, you could post a Notice on your door saying" No Safe Drop" and asking that your receive a Notice.

You could also ask the seller to charge you for Signature Confirmation, which would have the same effect, more expensively but more successfully.

marnotom!

·2 years ago

@reallynicestamps wrote:

FlexDelivery.
https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page

Unfortunately, FlexDelivery would not likely have worked with this shipment as FlexDelivery is a glorified post office box-based system and eIS does not ship to PO boxes. I doubt carriers such as FedEx or Uni Uni do, either.

@reallynicestamps wrote:

You could also ask the seller to charge you for Signature Confirmation, which would have the same effect, more expensively but more successfully.

If this were an eIS shipment, all Signature Confirmation would do is ensure that the item gets signed for when it reaches the Illinois forwarding hub. Whether the item gets a signature at the buyer's door would be up to eIS to decide.

mrsaad27

·2 years ago

Okay, not the spam or prank callers that they are made out to be after all. But, the part where it really has my stomach churning is location wise. It's not like Canada Post, Fed Ex, UPS or Purilator that have multiple locations, which you can also find nearby. I don't like their ethos of one location per town or city. The only location in Montreal is all the way up Pie IX Blvd near Trans Canada highway- that's a nightmare if you're living downtown.

marnotom!

·2 years ago

@une_66 wrote:

i'm counting it as an outright loss and really can't use ebay again given that nobody would take responsibility for this.

I don't like playing the "blame the victim" game, but it's my understanding that it's the responsibility of the buyer to ensure they have a safe way to receive delivered items. How do other carriers handle items they can't deliver to you personally, @une_66?

That said, if the Uni Uni website states what you say it states, the delivery agent contracted by Uni Uni needs to live up to that claim.

@une_66 wrote:

now i'm waiting for "14 business days" for the seller to be credited, at which point, it will be 100% at their discretion as to whether or not they refund me the money.

This part confuses me. Was this item forwarded through eBay International Shipping? If so, the seller's responsibility for the shipment ended once your package was accepted at the forwarding hub in Illinois and it's eBay that's on the hook after that. The seller has no part in this, although their funds may be put on a temporary hold while this gets sorted out because the automated part of the system that handles non-delivery claims doesn't see eIS shipments as being distinct from direct shipments.

@une_66 wrote:

i'm counting it as an outright loss and really can't use ebay again

Keep in mind that not all US sellers use the eBay International Shipping service to forward their items out of the country. Some US sellers still ship directly to the buyer via the US Postal Service/Canada Post or carriers such as UPS and FedEx. Also, some buyers use established third party forwarding services to handle getting their items to Canada (or wherever) if the seller can't or won't ship outside of the US or use an alternative international shipping method.

The possibly good news is that US sellers will soon be able to give their buyers the choice between eBay International Shipping and another shipping service of their choice, so hang tight for that.

mrsaad27

·2 years ago

Figures crossed! It means paying an extra buck, but makes sense.

marnotom!

·2 years ago

I definitely recommend that buyers choose to pay taxes (and duty, if applicable and it makes sense) at Checkout rather than later as the various processing fees (AKA “brokerage charges”) are going to be much more than a few bucks on delivery.

lotzofuniquegoodies

·1 year ago

@marnotom! wrote:
@une_66 wrote:

i'm counting it as an outright loss and really can't use ebay again given that nobody would take responsibility for this.
I don't like playing the "blame the victim" game, but it's my understanding that it's the responsibility of the buyer to ensure they have a safe way to receive delivered items. How do other carriers handle items they can't deliver to you personally, @une_66?

That said, if the Uni Uni website states what you say it states, the delivery agent contracted by Uni Uni needs to live up to that claim.

@une_66 wrote:

now i'm waiting for "14 business days" for the seller to be credited, at which point, it will be 100% at their discretion as to whether or not they refund me the money.
This part confuses me. Was this item forwarded through eBay International Shipping? If so, the seller's responsibility for the shipment ended once your package was accepted at the forwarding hub in Illinois and it's eBay that's on the hook after that. The seller has no part in this, although their funds may be put on a temporary hold while this gets sorted out because the automated part of the system that handles non-delivery claims doesn't see eIS shipments as being distinct from direct shipments.

@une_66 wrote:

i'm counting it as an outright loss and really can't use ebay again
Keep in mind that not all US sellers use the eBay International Shipping service to forward their items out of the country. Some US sellers still ship directly to the buyer via the US Postal Service/Canada Post or carriers such as UPS and FedEx. Also, some buyers use established third party forwarding services to handle getting their items to Canada (or wherever) if the seller can't or won't ship outside of the US or use an alternative international shipping method.

The possibly good news is that US sellers will soon be able to give their buyers the choice between eBay International Shipping and another shipping service of their choice, so hang tight for that.

@marnotom!

I know this message is oldish but can you qualify soon please? Your response was from 2023 Personally not seeing it in 2025 listings!! Wasn't eBay talking about combined shipping for eIS awhile ago. Has that even happened?

marnotom!

·1 year ago

@lotzofuniquegoodies wrote:
@marnotom!

I know this message is oldish but can you qualify soon please? Your response was from 2023 Personally not seeing it in 2025 listings!! Wasn't eBay talking about combined shipping for eIS awhile ago. Has that even happened?

I saw choices on a small handful of listings a few months (give or take) after I made that post, @lotzofuniquegoodies, but certainly not all listings where eIS was being offered. What's more, when I changed the destination country for the item, I found it would show up more often for other countries than it would for Canada. It kinda looked as though the choice was being offered when eIS would be the better option in terms of price, but I could be remembering that wrong.

I think the choice option might have disappeared when eBay changed how shipping rates were displayed on listing pages, but don't quote me on that. It might just be that there weren't many US eBay sellers willing to offer their international customers a choice between eIS and more direct international shipping, so the idea died a quiet death.

lotzofuniquegoodies

·1 year ago

@marnotom! wrote:
@lotzofuniquegoodies wrote:
@marnotom!

I know this message is oldish but can you qualify soon please? Your response was from 2023 Personally not seeing it in 2025 listings!! Wasn't eBay talking about combined shipping for eIS awhile ago. Has that even happened?
I saw choices on a small handful of listings a few months (give or take) after I made that post, @lotzofuniquegoodies, but certainly not all listings where eIS was being offered. What's more, when I changed the destination country for the item, I found it would show up more often for other countries than it would for Canada. It kinda looked as though the choice was being offered when eIS would be the better option in terms of price, but I could be remembering that wrong.

I think the choice option might have disappeared when eBay changed how shipping rates were displayed on listing pages, but don't quote me on that. It might just be that there weren't many US eBay sellers willing to offer their international customers a choice between eIS and more direct international shipping, so the idea died a quiet death.

@marnotom!

eBay has made so many changes to those displays in the last few years, it has become hard to know what you fill see each new time you try. Just when one has it figured out, it will change so totally agree with your observations.

I was just looking at a bulky item that sold recently in the US. Large but not heavy. $75 USD shipping across the USA. Same item to Canada 175.00. (Anywhere in Canada with calculated, same price.) Do you know any Canadian who would be willing to pay 175 plus customs for a lower valued item? Unfortunately USPS and eIS listings have very little involvement when it comes to Canadian delivery methods and distance. Where, for us distance definitely matters. I know it will happen but until Canadian buyers can shop by service instead of only price we will be against a wall when it comes to purchasing in the USA. From speaking to Canadian users who have "tried" to combine on shipping from US sellers that is still a nightmare. With no improvements that seem to be in the pikes no matter what the US podcasts have to report when they say "coming soon".

When it comes to eIS, many sellers got opted in and if it is possible to opt out or do a 1 of that avoids it is very difficult. When using USPS everything got tossed in the dumpster when they chose to list most expensive in the dropdown. Strangely USPS does it that way too.

I have been able to confirm that if a buyer shops on ca but happens to be in the US my old small packet air is the default that comes up in search. Doing the same search on com shows tracked first.

In trying to edit 2000 + listings using the bulk editor is not for the faint of heart and definitely not to be tried in large quantities. Why I have been pushing for eBay to amend the listing tool for services to be by courier vs speed. That would be more intuitive and cause sellers much less grief.

As a just throwing this out there, can any Canadian buyers report getting a refund on US shipping? I know Canadian sellers routinely refund if something is hinky with final shipping costs. My impression is US sellers see shipping as a revenue source, similar to how eBay sees it.

pansy19

·3 years ago

I had 2 Parcels from USA last 2 months delivered by Uni Uni .

They left parcels in front , then send me Iformation by EMail with pictures of my property & home adress delivery person took to confirm he/she delivered items.

I didn't have Tracking # since Item is sent .The seller choosed GSP with ESUS Tracking .

I was able just to see some information when items are trasported from location OR hubs .

On the delivery date I didn't have not UniUni OR Ebay OR Asendia Tracking , none .

They left parcels at my porch.

I never heard about UniUni before .

I had 3 other parcels from USA shipped at the same date , went different destination and delivered by CP .

The sellers also used GSP.

From Toronto they used UniUni,

from Montreal CP .

I'm buying weekly from USA , this was only time I heard about UniUni .

barrus-466

OP3 years ago

Ugh, they’re so unreliable. I’m guessing you got your packages from the porch?
I really hope they aren’t using Uni Uni on a regular basis.
Thanks for the reply.
I’m praying for CP to be the regular delivery. I live on a busy street, with no buzzer for the apartments at all , no access inside the building, except for CP, they have a key.
The tracking - I had an Asendia tracking number, forwarded to another tracking number, forwarded to a Uni Uni number… had to follow the dots to find out where it went. It’s crazy.

reallynicestamps

·3 years ago

The sender used the postal system ?

No problem.

https://www.canadapost-postescanada.ca/cpc/en/personal/receiving/alternative-delivery/flexdelivery.page

mrsaad27

·3 years ago

Uniuni has prank callers beware! They hang up as soon as you answer even after the second attempt. Just so, you waste your time having to go the extra mile. My mother has had that experience and one the packages I ordered here on eBay has been handed over to this horrible UniUni by Asendia USA. My stomach is cringing. Meanwhile, keeping my fingers crossed...

mrsaad27

·3 years ago

Wait, the proper term is spam callers.