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What do I do about an Intelcom item not received but marked as delivered? (Global Shipping Program)
Summary: ilikehockeyjerseys purchased DVDs through eBay's Global Shipping Program but only received two out of three discs, despite the delivery being marked as complete by Intelcom. The driver did not obtain signatures or take delivery photos, raising concerns of fraudulent delivery measures or misdelivery. ilikehockeyjerseys is seeking a resolution without unfairly penalizing the seller and is waiting for a response from Intelcom. reallynicestamps later responded, cautioning that the information may be outdated and disclosing their immigrant background.
I purchased a few individual DVDs last week through eBay's global shipping program.
-On Saturday, 3 DVDs were marked as delivered via Intelcom.
-Only 2 were in my mail box.
-It was 99.99 percent not porch pirates, since I opened the door as the Intelcom driver was driving away (so within 30 seconds of him dropping them off).
-Packages weren't signed for, they also were not photographed. They were signed N/A by the driver.
Here is the major problem:
The package was either fraudulently marked as delivered, or delivered to the wrong house. Meaning, if I contact eBay or open an INR, they aren't likely to believe me.
Additionally, I don't feel right about the seller being on the hook for the package since it is pretty clear that this is a problem with eBay's chosen carrier for their end of the Global Shipping Program.
I am waiting to hear back from Intelcom, but from what I have read they are likely to instruct me to "contact the vendor".
Is there any way to get my $50 back from eBay without having to take it out of the pocket of the seller? Penalizing the seller would not be right. Because the package was fraudulently marked as delivered, do I have to jump through hoops before opening an INR, like filing a police report?
On a side note, after years of having no problems with Intelcom, this is the second package they had a problem with this week. I had an Amazon package marked as delivered, but the photo showed a different house. Additionally, the package shown in the photo did not look like the packaging that my item would have been packaged in. This makes me suspicious that the driver may have attached a photo of a previous delivery. Not that it really makes much of a difference, either way, my package was not delivered.
Assuming the package doesn't somehow materialize, do I have any recourse here? Or is this a $50 lesson that I should have all GSP orders shipped to my business PO Box and not my residential address?
reallynicestamps
·1 year agoZOMBIE THREAD FROM JULY 2022
The problem with zombie threads is that the information and advice may be out of date and no longer valid.
Full disclosure- I am an immigrant. My husband is an immigrant. My next door neighbour is an immigrant. My eldest niece is an immigrant. Three of my sisters in law are immigrants.