what does seller mean by "contact me from the page where you placed your order" | Buying

chengda85 · 2024-02-07T05:10:28.529000Z

I placed an order from a Japanese seller months ago, the item was shown as shipped on September 24, I still have not received the shipment and the order info does not show a tracking number except a progress bar for the shipping. So I messaged the seller to ask for a tracking and the seller replied that he does not have a record of my purchase and I needed to contact him from the page I made the order. So I went to the page of the order and clicked contact seller and it lead me to the same page as before, where theres a bunch of FAQs like "details about item" "shipping" "return" and at the bottom it says "still have questions? contact seller". I don't know what the difference is from my previous message.

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what does seller mean by "contact me from the page where you placed your order" | Buying | eBay Canada EN