Who to contact when Pitney Bowes tracking never gets updated?

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Summary: neonumber6 is experiencing issues with a package shipped from the US to Canada, which is stuck at 'Cleared Customs - Toronto' and has not been updated for two weeks. They reached out to Pitney Bowes, who had no additional information, and the eBay tracking is also unhelpful. tumutumu shared a similar experience, criticizing the global shipping system and implying that customer satisfaction is not a priority for eBay. victosoare-14 noted that the delay might be due to customs issues, which might result in the package being auctioned if unresolved. The discussion was closed by kh-leslie, advising to start a new thread for further discussion.

I've been checking tracking information for a package shipped in the US towards Canada and for two weeks now the tracking information has not been updated -- it is stuck at "Cleared Customs - Toronto".

It was due to arrive May 1st -- and has not.

When contacted Pitney Bowes say that they have no additional information about the shipment (even though I believe it would be their responsibility) -- but Ebay tracking does not seem to have much information either.

Who should I contact to check whether my package hasn't been forgotten on a dock somewhere by the courier?

neonumber6

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Posted 4 years ago · Edited 4 years ago·Last reply 3 years ago

4 comments

kh-leslie

·3 years ago

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Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.

victosoare-14

·3 years ago

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I have also had the same problem with international shipments that I am to receive.its usually a Customs issue not enough info etc. And if that is the case it sits it a wharehouse for 30days I believe and if no one provided the info it's lacking it will be auctioned off frustrating because now the issue is to retrieve your money so the shippers credentials must be one of good status

tumutumu

·3 years ago

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I've also had items sit gathering dust in "cross-dock" for as long as 14 days. Global Shipping is a crummy system, but marginally better than paying $50 or 60 to have a small item delivered through eBay's relatively new "International Shipping". You would think that making buyers happy would be a primary eBay consideration, but lately we seem to be a low priority! I buy less and less these days...

reallynicestamps

·3 years ago

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ZOMBIE POST FROM MAY 2022

The problem with zombie posts is that the information and advice may now be out of date and inaccurate.