Your shipment is being returned due to issues encountered
From Canada purchased and paid for item from USA.
Shipping status shows "Your shipment is being returned due to issues encountered"
I'm not able to open a dispute since the items is still "in transit".
Seller won't refund, what action would be next?
6 comments
sonometrics
·3 years agoThis just happened to me. This was a battery for a tablet computer. The batter was $19 US and shipping was $12 US. Check out this delivery history (in reverse order):
Oct 27, 2022 6:25pm
Your shipment is being returned due to issues encountered.
Oct 27, 2022 6:24pm
Processing at Consolidation Center
Oct 27, 2022 10:54am
Out for Delivery, Expected Delivery by 9:00pm
Oct 27, 2022 10:43am
Arrived at Post Office
REDONDO BEACH, CA 90278
Oct 26, 2022 3:01am
Arrived at USPS Regional Origin Facility
NORTHWEST ROCHESTER NY DISTRIBUTION CENTER
Oct 25, 2022 4:23pm
USPS in possession of item
HAMILTON, NY 13346
Oct 24, 2022 3:20pm
Tracking number provided
Shipping:
US $12.00
eBay International Standard Delivery to Canada
This was an "ESUS" tracking number. It originated in New York state, but for some reason headed right over to California. Ebay says I can't mark this item as "not delivered" until Nov. 15 even though their own tracking says it's being returned (to the seller). How exactly do I take this up with ebay in a more timely manner?
And note the following:
https://www.canadapost-postescanada.ca/cpc/en/personal/sending/parcels/restrictions.page
Please note, lithium batteries can only be shipped within Canada and to the U.S.A. Lithium batteries can still be received in Canada from international destinations. View the full list of prohibited items.
lotzofuniquegoodies
·1 year ago@sonometrics
Unable to find the specific notes at the moment but there are items that are blocked by eIS. Hazardous goods items are 1 of the groupings due to the extra costs involved. Most likely your seller wasn't aware (it should be blocked at point of sale) so it made it to eIS and stopped in its tracks. You should be credited shortly.
This is the link that includes exceptions:
https://www.ebay.com/help/selling/selling/selling-internationally?id=4132
Members are responsible for checking that their transactions are lawful in the buyer's country, as well as in their own.
pauleeboy
OP3 years agoI opened an ebay customer service chat and they will process the refund with the seller. The agent was extremely helpful to my surprise, very satistified. Let's just hope it works out and I get the refund. The agent assured me that the ebay money back gurantee is applicable.
thanks all for the help
che_109283
·1 year agojohn_koenig99
·1 year agoThis thread is from 2022...You need to open a new thread.
fergua3
·1 year agowow this is an ancient thread. Start a new one, everyone thinks it's pauleeboy's battery that's the question.