Closed return by accident but I printed out the return label before I closed it and eBay said I can still return it for a refund.
I closed a return for a resealed possibly counterfeit item by accident. I called eBay and spoke to ace on August 7th today at 10:43 am and he stated to me since the return was closed but I still had the return label I can still ship it back to the seller and once it’s marked as delivered that they have to refund me. Is this ok?
flavaofdaweek
Posted Aug 7, 2026 at 3:29 PM · Edited Aug 7, 2026 at 3:29 PM·Last reply Aug 7, 2026 at 3:56 PM
2 comments
john_koenig99
·Aug 7, 2026 at 3:44 PM · EditedI personally would not trust what an ebay phone representative says. They are subcontractors and have limited insight and information of what is really going on.
From eBay's website:
"You can't reopen a return request after you close it, and you can't submit a new return request for the same transaction"
Return an item for a refund | eBay
Your only option is work with your credit card company or bank and submit a claim.
flavaofdaweek
OPAug 7, 2026 at 3:56 PMYes, that’s what I’m hearing. I already Reached out to PayPal, thank you.