Two months of payouts to Desjardins account that keep failing
Summary: montrealcycleparts is experiencing ongoing issues with payouts failing for two months in their eBay account which is using Desjardins. Despite contacting eBay and their bank, and performing wire transfer tests that worked, the problem persists. flipistics suggests that the issue might be due to the account being registered on eBay USA, causing problems with Canadian banks, and advises contacting eBay for Business on social media. However, montrealcycleparts reports that this approach led to a dead-end with eBay's customer service. Another participant, lotzofuniquegoodies, expresses frustration at eBay's inability to provide a clear solution to this problem, while rocketscollectibles mentions having no issues with Desjardins when selling on eBay Canada. clemowbooks suggests using social media for better customer support, but montrealcycleparts states that this has not helped resolve the issue.
Canadian seller, selling in USD on managed payments
For the past two months my payouts have been failing. It worked fine before. Every two days I receive dozens of messages saying that the "payouts did not go thru" and "resending payouts"
I called ebay, they investigated and called me back a week later. They said call the bank, somthing wrong with the account. I called the bank and they say my account is fine, nothing wrong with it.
As a test, I asked a friend in the US to do a small international wire to me to that bank account and it worked perfect.
I am now thinking the problem really is with ebay.
rocketscollectibles
·2 years agoPersonally with desjardins since a month and selling on .ca in cad everything works. If this can gives any clues.
clemowbooks
·2 years ago@montrealcycleparts
The phone reps have a terrible reputation for getting you off the phone as soon as possible even if that means giving you the advice you want to hear instead of the advice you need to have.
https://www.facebook.com/eBayForBusiness/ — Message button in upper right on landing page.
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.
montrealcycleparts
OP2 years agoHello, No help from, the facebook page. They just said sorry and sent me back to the other channels.
flipistics
·2 years agoIs your account registered with eBay Canada or eBay USA? It seems the majority of the people who have issues like this have an older account that was registered on eBay USA, and those accounts don't seem to like Canadian banks. It may be some other issue, but that's the first thing that comes to mind.
montrealcycleparts
OP2 years agoI am not certain but I think it's a ebay USA acount. It is a very old account.
flipistics
·2 years agoThat's almost certainly what the issue is then. Contact eBay through social media (eBay For Business on Facebook) and see if they can help you. There's a few threads here somewhere with people talking about this exact issue as well and what they did / were trying.
montrealcycleparts
OP2 years agoHello I contacted the FB page Ebay for business and they gave the the run around circling back to Customer service. closing in on 4 months now. No help from them.
lotzofuniquegoodies
·2 years ago@flipistics
@montrealcycleparts
@devon@ebay
It's too bad after all this time that eBay can't publish a solution because there have been sellers that had it resolved. There has to be a "this is the problem...This is the solution", lightbulb moment in 3 years + MP. I've looked all through eBay help on ca/com and I can't find a anything specific!!!
-Lotz
montrealcycleparts
OP2 years agoI am a ebay.com seller and not an ebay.ca seller
I prefer the stability of prices in USD as my buyers are all American.