$100 charge difference for Fedex shipping label
Summary: savvyfalcon shared an issue of being charged $141 by FedEx for an international shipping label initially estimated at $50 through eBay. They questioned the fairness of such a charge discrepancy and noted this was the second time it occurred, although they won a previous dispute. reallynicestamps advised against using FedEx and suggested contacting eBay's customer service again, proposing alternative carriers like Canada Post. They inquired if the shipment was the Apollo book and discussed discount options for international shipping. brettjet38 explained potential reasons for the charge increase, such as dimensional weight calculations, and warned about FedEx's handling of package dimensions and weights, while also suggesting UPS/FedEx carry risks of unexpected fees.
On April 27, I generated a Fedex shipping label trough eBay for an international order. The label cost at the time of generation was around $50. Fast forward to today, I see a charge of $141 from Fedex with no mention of wrong measurements or any explanation. I usually overstate the packages measurement and weight to avoid errors. I called eBay customer service and the agent had no explanation to provide other than that the amount I saw during issuance of the label was just an estimate. Is it normal and fair that the actual charge be almost $90 different from the estimate? The agent wasn't convinced that I will even win the dispute and saw that as normal.
Note: this is the 2nd time this happens with me. In the first time, eBay customer service was more helpful and understanding. I ended up winning the dispute.
brettjet38
·1 year agoUPS / FedEx, you use at your own risk; they are notorious for "unexpected" charges, as already stated.
brettjet38
·1 year agoDid you follow these instructions?
No, then you may have been charged Volumetric Weight
FedEx packaging guidelines
Calculating Dimensional Weight
Dimensional weight applies when the package is relatively light compared with its volume. If the dimensional weight exceeds the actual weight, charges based on the dimensional weight will be assessed. To calculate dimensional weight:
Dimensions
Providing accurate dimensions is critical to getting an accurate shipping quote and ensuring there are no surprises after you ship, such as the item being returned or additional charges.
Measuring Length and Girth
Step 1: Determining Length
Step 2: Determining Girth (2 x width + 2 x height)
Shipment Size and Weight Restrictions
Consequences For Exceeding Size and Weight Limits
Make sure you do not exceed the weight and size restrictions. If the package exceeds these weight and size restrictions, the carrier may still accept your parcel, but you will be billed for additional charges that can be very high.Learn more about other charges that can affect your FedEx Shipping rat
reallynicestamps
·1 year agoMy first take is never use FedEx. They pull this stunt all the time.
And on shipments where import fees are applied, if they can't collect from the buyer on delivery, they will bill the seller.
My second take is to go to eBay's customer service as you did before and appeal.
https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/
https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options.
And never use FedEx again.
They are too expensive.
Was this the Apollo book?
Did you know that Canada Post ships all over the world, has tracking and insurance, does not suddenly raise their rates, and will deliver to PO boxes, the safest addresses available.?
savvyfalcon
OP1 year agoreallynicestamps
·1 year agosavvyfalcon
OP1 year ago