5 Star Feedback Received from Buy - Funds on Hold for Mandatory 30 Days | Selling

jabo9124 · 2024-05-27T19:07:00.945000Z

I recently sold a gold ring on eBay, which was delivered to the buy last Thursday. He was extremely happy with the purchase, left 5 STAR feedback and sent me a confirmation of delivery and positive feedback in an email through eBay's system. I called into eBay on Thursday (May 23, 2024) to ask them to release the HOLD that had been put on this transaction and was told by the eBay rep that my money would be available within 24 hours - I recorded this call and also eBay recorded it. The funds were not released within 24 hours.... I called in to eBay on Saturday and spoke to another rep and this time they told me that my funds were on a 'mandatory 30 day hold'. I asked them, "Why?" when they had told me that my funds would be released within 24 hours... They cited their 'Ebay Policies' but couldn't give me a clear answer... Asked for a supervisor to give me a call back and they promised me that a supervisor would call me back within 48 hours.... That didn't happen either.... I called back today, Monday, and spoke to a supervisor who informed me that because of the price of my item (over $1,000) that my funds were on hold and because eBay offers a 30 day money back guarantee.. I asked her a simple question, "Maam, I sold a laptop last year for over $1,000 - did eBay offer a 30-day money back guarantee on that too?" She lookded back on the order and said, "Yes". I said, "Maam, ebay released my funds for that transaction within 24 hours after I called in!" She had nothing to say to this.... She just sited me eBay policies and said that this item has a 30 day mandatory hold put on it... This is the world selling experience I have had in over a decade!

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5 Star Feedback Received from Buy - Funds on Hold for Mandatory 30 Days | Selling | eBay Canada EN