50+ sales, zero negatives — How do you protect yourself when seller porotection dosent work?
Summary: alienwarehouseca opened a discussion inquiring about self-protection methods in selling when seller protection measures fail, especially after achieving over 50 sales with no negative feedback. femmefan1946 and flipistics also contributed to the discussion, but no specific content from their responses was provided.
Hey everyone,
I’m building my store with a “Beyond Zero” policy — no negative experiences, no shortcuts. 50+ orders, 10 shipped to the US, all perfect.
But when a buyer threatens a case over a working item, I’m the one risking holds and losses. No refund, no help — just stress.
The seller protection and eBay resolution team have been very unhelpful. I followed all rules, shipped fast — refunded every order and yet zero backup when it matters.
How do you stand your ground without bending?
Would love real talk from sellers who’ve been here.
Thanks — really appreciate the support.
2 comments
flipistics
·7 months agoElectronics, current electronics in particular, is a category where you'll run into a lot of those issues. You need to make sure you have the margin to absorb some of it.
More to the point though, forget about beyond zero policies and things like that. You can offer free returns (except through eIS which handles them itself). That will give your customers some confidence to buy from you. For myself, I almost never do partial refunds or refund without getting the item back, even if it costs me more than the item is worth to have it returned. If the buyer changes their mind or has an issue with an item, which is very rare for me, free returns means I issue a label and refund in full when I get the item back. That eliminates a portion of potential scams.
Some things I find that also help is overdoing the packing, shipping quickly, and doing my best to offer low shipping rates. People seem to really appreciate someone taking the time to pack something with care and it's a great way to get good feedback. There's a few YouTube channels with resellers who show their shipping process. If you're new, watching some of those will teach you a lot.
femmefan1946
·7 months agoYou recieved a Not As Described claim.
Or was it a Message demanding a refund?
Did you issue return shipping?
Most of these come from the USA which confuses inexperienced sellers who don't know how to issue a Return Shipping Label (RSL), especially for an international address. (I used Shippo last time I needed one)
Did you refund before receiving the disputed item?
If you send the RSL and get the item back you refund and relist.
If you send the RSL and it is not used, eventually you will be refunded. No return, no refund.
Many demands that are not Claims never turn into anything.
Often because the buyer is no longer allowed to use the Money Back Guarantee.
Or did you argue and get eBay involved?
Are you getting more than one Claim per hundred sales?
Not every transaction will go perfectly. There are people who cannot be satisfied.
A 1% Failed Transaction rate was normal until online selling. AZ reports up to a 40% Failure rate
It may be your customer demographic.
Do you sell into the "criminal demgraphic " of males aged 15-35?
Well, you do. There's half your problem.
The other half is selling electronics.
Don't fear the neg!
It doesn't effect your seller account with eBay; although some buyers do read the rating, fewer read the words.
All those expenses and losses are also tax deductible.