Adding Tracking numbers for multiple sales | Selling

reddiveusa_7 · 2023-06-30T18:18:57.648000Z

Recently I had sales in two of our stores to the same buyer on the same day. Naturally I packed both orders into one box and shipped with tracking to the US.eBay would not permit me to add the same tracking number to both listings (only the first).The buyer later opened a dispute of non-receipt with respect to the listing where I was unable to add the tracking.Whie speaking to CS I was told I should have shipped them separately. To me that is just wasteful.Due to the higher value of the items I specified getting the buyer signature upon receipt which helped in winning the case.The point of this would be that eBay should permit adding any tracking number but verify if that number provided ended up in being handed off to the shipper and finally delvered instead of blocking the duplicates.

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Adding Tracking numbers for multiple sales | Selling | eBay Canada EN