Advice for False INAD | Selling

happydealgarden · 2025-02-11T05:31:44.698000Z

Hello all Been a seller for 11 years and never had to issue happen before. We sold a typewriter and it was delivered, the customer sent us a message that they did not recieve the typewriter and filed an INR. We uploaded tracking and Ebay closed the case in our favour. The customer sent us a message that they found the typewriter but it arrived too late for them. They then filed an INAD and even put in the message that they were returning it because it arrived late. We wereshi forced to pay for the return shipping. I contacted Ebay and the agent went through the messages and confirmed that I had to send a return label and then refund the customer and file an appeal to get my return shipping refunded. I asked the representative why I had to if the messages clearly showed the customer was using INAD faslely. The agent said I had to. I asked the agent if he believed if the customer was lying, the agent said yes. So we sent a return label, the typewriter arrived and it was in the same condition. Before refunding I contacted Ebay again to ask how do I substract the return shipping, the agent explained to me to let the case auto close and then file an appeal and I would then get my shipping refunded. So the refund happened and we filed an appeal. After 7 days I contacted Ebay again and explained I was supposed to get an answer in 48 hours but it has been 7 days. The agent assured me she would contact the appeals department and note the account with the entire history. About 4 hours later I recieved an email that the case was closed in the buyers favour and they would not be refunding me due to the fact that the item was returned in the same condition. So now what do I do? The notes in the appeal even stated I was just looking for the return shipping. It was 45 dollars plus had to pay 60 in customs (i understand I will get that back) . This seems like such an easy case, the custmer admitted to using INAD faslely and I had an agent agree with me that the customer is lying. Do I have to just keep caling and beg Ebay ?

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