Am I going to lose on this return request? | Selling

treadstone68 · 2024-09-12T17:50:29.921000Z

So I sold this statue to a woman in the US, and it cleared customs in what I assume is FedEx's customs clearance center in Memphis, Tennessee. From there it went to Pennsylvania, where it seemed to be delayed by about a week by the Fedex location in the Buyer's city. They told me it was apparently waiting on some customs papers which seems backwards since why would it even leave the clearance center in Memphis if it were not cleared?? Anyhow, the buyer today sends me some bad photos of a open box and claims the box did not contain the statue! She speculates that customs took the statue out of the box to inspect it and did not put it back into the box. Is this even possible?? Wouldn't there be some sort of weight check done after the item clears customs? Wouldn't someone in customs notice and ask,"What is the ugly statue from?" I have a BAD feeling that eBay is going to side with the Buyer. Even if their claim is legit, am I as the seller even responsible for what customs does with my package, especially after clearing customs? I have the default insurance of $100, but I assume that is just another potential landmine of issues. I've sold over 100 items on ebay with 100% feedback rating, and this is such a gut punch.

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Am I going to lose on this return request? | Selling | eBay Canada EN