An absurd feedback .....
Summary: hansatrade shares a neutral feedback received from a buyer, who admitted to potentially misreading the item's size, and seeks advice on how to handle it. Most participants, including flipistics, marnotom!, ricarmic, and msau4301, recommend leaving the feedback as is, citing the buyer's acknowledgment of their mistake, and the feedback not adversely affecting the seller's reputation. Later, hansatrade updates that the buyer revised the feedback, and eBay decided to remove the comment, aligning with their policies. lady.stark and aramatic express surprise about eBay's decision, while hansatrade appreciates the platform's support, acknowledging the importance of maintaining professionalism in such situations.
Did you see anything like that?聽
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A neutral feedback I got from a "0" feedback buyer: "This item was MUCH smaller than expected - but that's likely my fault and I misread size. Other than that great, thanks."
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What would you do?聽
hansatrade
OP3 years agoThank you all for your input! Basically, you all were ....right! (heck, yes!). Ignoring this feedback would be surely more professional. But - sometimes - some of us (me) still react more like average people, not as trained, professional sellers with 20 or 30 years of experience. Yes, we need to develop some kind of a thick skin to be able to survive in this hostile environment. I was convinced I did ...聽
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I got an extensive help from Ebay on all levels - and it's really good to know, they are here to help if something unexpected arrives ....聽聽
mrdutch1001
路3 years agowould do nothing...have received exactly same type of feedback many years ago and it never mattered whether the measurements were given in the title, meaurements given in the description and/or a ruler photo'd with the object...some persons percepective of measurements is out of this world and/or some persons simply don't read everything about the item before hitting the buy button......
hansatrade
OP3 years agoAn update. The buyer revised the feedback and replaced with "Great, thanks" - still neutral. WOW! And just probably because of that Ebay took my side and REMOVED it! 馃槈
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We鈥檙e happy to share that we鈥檙e removing any comments or ratings left by the buyer since it goes against our seller performance and feedback policy.
lady.stark
路3 years agoI don't understand why it was removed... but I'm glad for you. 馃檪
hansatrade
OP3 years agoWell .... maybe because there is still some justice at work here ... ?聽馃槂
aramatic
路3 years agoYes, I wondered that. I got negative feedback from someone who complained that a calculator described as "not working" didn't work. eBay was no help and let the negative feedback stand for a year.
femmefan1946
路3 years agoIgnore it.
Neutrals don't affect your feedback rating.
The buyer accepted responsibility for their error.
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msau4301
路3 years agoAs others have said I would just leave it also. Look at the bright side that at least it wasn't a Negative, they didn't ask for a refund (or partial) and they admitted it was likely their fault so anyone who may peek to see what the Neutral was will see that.
ricarmic
路3 years agoI wouldn't do anything, no need to change your practices if this is a rare situation, if it starts happening more frequently then maybe make adjustments/changes.
marnotom!
路3 years agoflipistics
路3 years agoI'd just leave it. I can't see someone not buying something from you because of it. I got a neutral a few months ago for a DVD because the buyer discovered he already had it on VHS (but still enjoyed it anyway).
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For most items, a photo with a ruler is never a bad idea though. People may still misread the ruler, but...
hansatrade
OP3 years agoA ruler is not a bad idea, but I already sold tens of thousand of similar "small" items and never got such a weird feedback .....聽