Another Singapore INR, what am I doing wrong? | Selling

needsmorerobots · 2022-12-22T16:32:58.177000Z

This year I finally sold items to Singapore but on the 2 times I've sent packages, customers filed an "Item Not Received".The first time I sent the product (a Blu-ray) off via international air (no tracking), I made sure the address existed via Google maps. I filled the usual customs form through Canada Post.Customer filed an INR a week after the delivery deadline.Second customer from Singapore:This time I was going to make sure the package would arrive.I made sure not only the address existed, but that the customer did as well and the customer existed at the address.I filled a customs form through Canada Post but stuck a label with the buyer's exact address to the parcel as a precaution in case the custons form somehow dropped (or was pulled) off.Parcel (this time a CD) was shipped via Canada Post international air (no tracking).Ebay gave it a deadline of 2 weeks to arrive.Buyer filed an INR one week after the deadline.I'm stumped.Did I do something wrong?What should I have done differently?At this point I'm considering striking Singapore off my shipping list.

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Another Singapore INR, what am I doing wrong? | Selling | eBay Canada EN