Answer to false claim | Selling

rocketscollectibles · 2023-07-17T17:48:22.829000Z

I sold 2 items in a multi quantity listing with variations. Buyer selected twice the same variation. I shipped a few days ago, buyer jumped to message me there was only 1 in the package. He bought 2 of 2 i had of this variation... And i don't ship the same way if i ship 1 than if i ship 2. I remember packing both... He made me hesitant for a sec, i checked my inventory and i indeed shipped both of them. Not sure how to reply to someone messaging he received a packaged missing 1 item while i'm 99.9% sure he scam. It was shipped lettermail i don't understand neither why he would claim in private this way. Would you just ignore? And cross your fingers he give up and don't escalated his scam to a INR case in 2 weeks? I'm also concerned about he could push his thing to leave a negative feedback if i don't reply or refund.

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