Any discussions with your buyers on the tariffs?
Summary: sapphyres-designer-jewellery initiated a discussion expressing concerns about misunderstandings regarding US tariffs among American buyers, highlighting the potential impact on international sellers and the confusion spread by political misinformation. mrdutch1001 and other participants echoed frustration over misinformation, drawing parallels with other political issues. Some sellers, like biglittleape, are considering blocking US orders due to the anticipated backlash from American customers unfamiliar with tariffs. reallynicestamps and niceoldstuff-1 mentioned adapting their sales strategies and being cautious with US shipments. Meanwhile, intimewithmusic emphasized the importance of treating customers respectfully, regardless of political differences, and shared a positive customer interaction. Participants generally expressed challenges in educating buyers about tariffs and adjusting their business practices accordingly.
I was busy trying to figure out verbage to use when talking to buyers about how there might be tariffs on packages. It was pointed out to me that since the US president is telling Americans that other countries pay the tariffs, that my buyers might think I'm supposed to be paying tariffs and if their goods show up with tariffs owing, then I did something to get out of paying them and pass on to them (and they'll still believe they're not the ones who has to pay).
I was talking with the shop owner today (where I get a lot of my items) and he said it will be hard to educate all the buyers on tariffs when the US President is lying to them about who pays them. And it might take some time for US buyers to realize that they're paying the tariffs by having the cost of everything go up (as they realize this is happening).
Anyone talk to their buyers about tariffs and how is that going?
I've had a few buyers asking about tariffs to see if I know anything new about how it's all going to work. They're asking me if the stuff in my store is subject to tariffs, how do they know if they'll have to pay, that kind of thing.
I did have one discussion with someone in the US (not one of my customers, they are another seller) who said "the tariffs are paid by the other country, Americans don't have to pay tariffs. They put tariffs on other countries so the other countries will be the ones paying". I tried to explain about the cost of everything I buy at the grocery store that comes from the US with tariffs on it costs more for me the end shopper to pay, and they will be paying more for a lot of things too because of the tariffs. This person was as dense as cement and I couldn't get through to them that the buyer pays the tariff, not some other country that's selling a product to the buyer.
This discussion with a dense individual in the US is making me wonder how many dense customers are out there that will be angry with us because they have to pay tariffs and are not realizing that as the buyer they have to pay tariffs, it's on American citizens to pay their government for the privilege of sourcing outside the US. (And if you start making it all in the US it will cost more, because the manufacturers will be sourcing outside the country, or the factory workers need living wages and the cost of everything will go up because it's made in the US).
Some people don't get it... curious to know if anyone selling here has encountered this yet.
C.
rosscd57
·11 months agoHow bout this? See they are not all Dorks.
lotzofuniquegoodies
·11 months agoSums it up very nicely!!! Spoken to a number of my US buyers recently. Majority appologizing almost as much as a Canadian for the US insanity that we have all inherited!!!
daisydaisy999
·11 months agoI added a blurb to all of my listings a while ago - I am going to have to change it to something else soon, I was just waiting to see what Canada Post was going to be doing before I come up with some verbage! I have had a few more US sales then usual so it might have actually resonated with some... 🙂
Attention America: as of Aug 29, your government's new tariffs will mean buying from abroad costs you more. They'll say it doesn't - but math says otherwise. Want this at today's price? Better click "buy" before Uncle Sam hikes the bill!
nhl_automotive
·11 months agoI'm sending a note to my regular buyers next week. I expect to lose a lot of them, at least for now. Others are overseas and use freight forwarders in the USA. I'll be starting to offer international shipping in September so they can still purchase from me.
lotzofuniquegoodies
·11 months ago@nhl_automotive
It will be interesting to see how the subject of US freight forwarders are handled when it comes to tariffs. I believe in the past it was just state sales tax up to the destination. Going forward...who knows how or if tariffs will get collected or be responsible for??? It's not like an eBay order clarifies a sales final destination, when there is one. A shipment "use to be" sent as in bond, but there was a cost for this service. Again, who would be responsible for applicable charges?
darak10
·11 months agothis should not surprise anyone, the average American has the literacy level of a grade sixer. They believe the nonsense they are being indoctrinated with, not reality (the country instituting the tariff pays the tariff, not the govt but the individual.)
I do find it interesting that since I noted on my store page about my "thanks Donald Trump for destroying Canadian ecommerce" sale, I have had way more Canadian customers than normal and only American customers from blue states.
On a separate but still slightly related note who got that Chit Chats email about the aggregate value enforcement? customs brokers apparently are having to get involved. Forget free trade, we are headed back to the 1920s.
mrdutch1001
·11 months ago" who got that Chit Chats email about the aggregate value enforcement? "
further to that topic, there is discussion on this over on Etsy forum regarding ChitChats trucks being rejected at the border, so for anyone interested, this is the issue:
https://chitchats.com/blog/cbp-aggregate-value-enforcement
sapphyres-designer-jewellery
OP11 months agoThanks! I replied to the previous post before reading the rest of the thread. I'll take a look, I might start a thread on this issue (depending on what's in the article).
C.
sapphyres-designer-jewellery
OP11 months agoOK, it wasn't a long read, and it doesn't apply to me at all. I never have sales worth that much (not worth starting a thread on this, I thought the value enforcement had to do with people undervaluing shipments to pay less tariffs, which would be worthy of a discussion after reading a bulletin).
Not sure if this applies to anyone else... I don't think too many of us have sales over $800 to a single customer. (And I think if you do, splitting the shipment to go on different days makes sense, when I split a shipment I wait for the first one to clear customs before dropping off the second shipment).
If I get more than $250 at once from one customer that's pretty rare... I was OK with de minimis being lowered but not happy with it going together completely.
C.
recped
·11 months agoEnforcing the aggregate value used to be difficult to enforce, it still is if you ship through the postal system. If you are shipping via private carriers they are all doing pre-clearance electronically so uncovering those that attempt to abuse the de minimis exemption are easy to find.
As far as I know Stallion has always blocked sellers from shipping multiple (separate) packages to the same US address on the same day if the combined value exceeds US$800. FYI - Almost all countries have a similar policy for importers utilizing the de minimis exemption.
It's all moot anyway in two weeks.
sapphyres-designer-jewellery
OP11 months agoI did not get it, can you post it here? I think Chit Chats has disowned me because I haven't shipped with them in over a year. Or is it on their blog for me to go and read? (I'll go look, I'm just not so good at finding stuff online).
I'm interested in reading all mail from all the cross border shippers to learn as much as possible about what's going on so I can formulate my plan. Stallion's email yesterday is helping it come together.
C.
rosscd57
·11 months agoWith respect to Dense Americans. it also goes back a bit. Remember George Bush was elected and started a war in Iraq claiming they had weapons of Mass Destruction - so he started a war and thousands of people, Americans and men, women and childeren from Iraq killed and many more wounded horribliy.
Bush, his War Department and his entire cabinet lied to the American people that Iraq had weapons of Mass Destructions. They didnot have any. The American people were extremly upset when they found out about this and that they had been lied to.
Then they voted him in for a second term.
Go figure.
Anonymous User
·11 months agoOops ... a 'political' post ... WATCH OUT!
john_koenig99
·11 months agoNo discussions, so far.
I added a warning disclaimer to all my listings directed to US buyers. (they are mostly Japanese items, with a few odd ones from Malaysia and Korea., and one from *gasp* China) .
Basically, I'm warning them to be ready to pay up for the big, beautiful choice they made, back in November.
sapphyres-designer-jewellery
OP11 months agoIn this store (on the dot ca site) I have a thing in my description that says "this item ships from Canada", so even if I use Stallion and they take it over and ship by USPS, I use the Stallion tracking which shows it's coming from Canada.
On my dot com site, there's no verbage in the description anymore, I took that out a while back when I had to make changes to the TOS for other reasons. The verbage got replaced with "we ship twice a week", and new listings didn't have any reference to shipping. When I go and edit the listings in SixBit I need to take old verbage and replace it with new verbage and do an update and sync with ebay.
I realize the buyers are getting a notfication when they check out, but my buyers on the dot com site are used to me shipping items from NY, so I'm trying to get my head around how to change this and let people know and not have disappointed buyers (if you bought from me before and got it as a domestic order, how do you feel if it's suddenly not a domestic order, and worse it has tariffs?)
It's going to be tough. I just had a buyer contact me on the dot com store about a Canadian token he wants to buy when my time away is done, but it's time sensitive to give as a gift, and I'm having to explain to him I can't promise shipping time with it crossing the border (and even with Stallion I don't think I can get it there by the date he needs it).
C.
reallynicestamps
·11 months agoMost of the books and sewing patterns I sell on other accounts are US made.
I may be adding a note to my FB that because they are US products there should be no tariff charged on them. Just to remind the buyer that some purchases will be tariffed. Might be fuzzy thinking on my part.
Feedback, which I leave on shipment in any case, may be the best way to communicate. YMMV.
Also, about eBay not requiring sellers to refund when the shipment is Undeliverable (which includes Refused), we must keep in mind that the smarter buyers may realize they can still use a credit card chargeback.
sapphyres-designer-jewellery
OP11 months agoI have auto FB, I would have to switch to manual FB to leave a custom message about shipping. I figure that if there's tracking that's pretty good communication (but I get that you ship a lot of things without tracking, some of my Canada items go without tracking, depends on value).
Stallion is making noise about how CUSMA stuff should not have tariffs (just the 99 cent to 1.99 brokerage fee). Fingers crossed they don't want too much as proof, perhaps the manufacturer being in Canada will be enough proof. If the CUSMA stuff goes tariff free, I will probably use Stallion for those, even if it might cost as much as 1.99 to get it across the border. I recently raised shipping rates, but not by a whole lot. I don't want to price my shipping out of the market and scare of buyers, but at the same time don't want to lose money on shipping.
C.
niceoldstuff-1
·11 months agoI cancelled most of my items and the ones that i did leave on Epay i revised and now shipping to CANADA ONLY.... screw Trump!
Anonymous User
·11 months agoI like what you did, but I doubt if it will have any effect on the POTUS - he's bulletproof.
joels-retrocade
·11 months agoI said something along these lines when the topic came up for me; less rude though lol.
Canada is a country and Canadians follow Canadian law. Any law, tax or tarriffs created by the USA have to be follow by.. yes you guessed it; people that live in USA.
sapphyres-designer-jewellery
OP11 months agoI come across rude when recounting the event... I try in the moment to be reasonably polite (especially when representing my business). The person I was interacting with was on another forum, I'm trying to prepare myself for when I receive similar questions and statements from customers on how to handle.
C.
biglittleape
·11 months agoI got a little taste of whats to come yesterday for the first time. A $120 USD value package shipped via UPS got hit with the 35% tarrif and brokerage. The package had the HTS code, which I ship often under, and Canada as COO.
I think it was a mistake so I'm looking into this, but it looks like UPS is ready, they'll be happy to collect all the brokerage fees.
I guess there will be a lot of surprised people in the US who were led to believe that they don't pay the tarriffs.
sapphyres-designer-jewellery
OP11 months agoThis surprises me because there is still a de minimis in effect, unless they didn't read and thought the COO was China when they processed it?
I'm presuming your buyer will refuse the package? If they do, UPS will come after you (the shipper) for the tariffs.
I say no one should ship UPS/FedEx/etc. Use Canada Post, For the most part those are sailing through, but for how long, who knows...
C.
intimewithmusic
·11 months ago"I think it was a mistake so I'm looking into this, but it looks like UPS is ready, they'll be happy to collect all the brokerage fees. I guess there will be a lot of surprised people in the US who were led to believe that they don't pay the tarriffs. "
Hello @biglittleape
Welcome to eBay Canada. Can you please tell us about the listings you have for sale?
You had a $120 USD item hit with a tariff. Can you please elaborate on the persentage and what eBay category the item was listed in?
As well, can you please tell us the color of your quote above in italics? Is it blue or pink?
Thank you for joining eBaY Canada Seller Central!
reallynicestamps
·11 months agoFWIW
If your buyer refuses the shipment because of the tariffs - eBay considers it Undeliverable.
And you don't have to refund anything at all.
You don't have to refund until the item is back with you, if you do want to refund anything.
You don't have to refund the entire payment and many sellers will reduce the refund by their shipping costs and fees.
https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#specialcoverage-inr
https://www.ebay.ca/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?...
reallynicestamps
·11 months agoOver a decade ago, eBay gave us a bit of boilerplate we could add to our Descriptions for International /US sales.
I have it as part of my SYI form template.
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying
I did recently have a UK buyer return an item which was late (I refunded because of that). When it arrived he had VAT/duty to pay and has returned it. I have not yet received it.
He's also on my Blocked Bidder List.
sapphyres-designer-jewellery
OP11 months agoCan I ask the value of the item? I'm not sure if that matters, but I'm just wondering about this item with VAT.
I've been shipping to the UK by Stallion and they've been sending my packages Royal Mail (with no customs form on it). I've been putting the UK VAT code in my order (in case that helps). I'm a little unclear on what exactly Stallion does, but for some reason my Australia and UK shipments appear domestic, and as far as I know, the items are not going DDP.
C.
reallynicestamps
·11 months ago@sapphyres-designer-jewellery
About $350USD
My error was accidentally buying and using tracked but Surface shipping.
UGH.
So the shipment was well late, the buyer had been reasonably patient, and I refunded.
Cursing myself.
Then he let me know that it had finally arrived, but he refused to pay the VAT .
In theory it should be returned to me.
Fingers and toes crossed until then.
sapphyres-designer-jewellery
OP11 months agoHope you get it back, $350 is not a small purchase. Generally when it gets over $50 CAD I start to get nervous if anything is going wrong (like an impatient buyer, or tracking that looks weird... yes I do watch tracking, but not obsessively. I check up on tracking every few days on Stallion to see what's still in transit to keep an eye out for anything taking a long time).
C.
msau4301
·11 months agoI know not everyone reads the whole listing but I know when there has been something new I was worried about while selling here (when they started automatically adding the taxes, etc.), I made a note at the top of the listing, in case the buyer didn't read down to the fine print, it was there top and center before the description: Something like this "Please note I am in Canada, any taxes, tariffs, etc. are additional and beyond my control." At least that way if someone says they didn't realize, you can point out it's right there at the top of the listing. I know it's a pain for those of you with tons of listings (myself I only have about 20 - 25 so it's much easier of course), but maybe chose certain items at least (those you expect could be popular).
I'm taking the rest of the summer off and will see what is happening in September, good luck to everyone, whatever route you're taking.
mrdutch1001
·11 months agoFor many years now my listings have contained a similar statement about fees,taxes,etc,etc. and I have never had a buyer question any of it. Having said that, I maintain my stand on having no desire to be a part of the impending mess at the border/customs during that initial period following August 29th.There is just too much uncertainty and for the short term at least, I think we need to be very cautious until everything gets sorted ....
I totally dislike having to curtail shipments to the USA, as I do not believe that we Canadian sellers should punish our potential customers for something that is out of their control, but on the other hand I don't believe we Canadian sellers should have to take the risks that are involved during the change-over period. For small businesses and small volume sellers this is a no-win situation. I do hope that after this initial chaotic period, and when the dust settles, that I feel confident enough to resume shipping to the USA, but for now that just isn't to be...
msau4301
·11 months agoAgreed, that is why I'm holding off until next month (maybe longer). I may just start back selling to Canada only but I hate to do that since I have so many regular followers in the US and I don't want to let them down.
Like you I'm hoping after the initial chaos things are a bit better. And who knows what happens on Aug. 29, wouldn't be the first time he changed his mind, bumped the date ahead, so on.
Wish I took more advantage of the good old days before they were gone! Things were so easy-breezy (well most of the time).
lotzofuniquegoodies
·11 months agoPost 25 - Revised
Agreed, that is why I'm holding off until next month (maybe longer). I may just start back selling to Canada only but I hate to do that since I have so many regular followers in the US and I don't want to let them down.
Like you I'm hoping after the initial chaos things are a bit better. And who knows what happens on Aug. 29, wouldn't be the first time he changed his mind, bumped the date ahead, so on.
Wish I took more advantage of the good old days before they were gone! Things were so easy-breezy (well most of the time).
@msau4301
@intimewithmusic
@sapphyres-designer-jewellery
@Anonymous
@easoss
From the message from eBay not sure what actual assistance in the way tools for buyers to be able to confirm Coo of an item. It can be searched if they update preferences at the side by checking Country/region of Mfg box. Unsure how many buyers will know to look for that or that it even exists.
eBay message to sellers:
What you can do now
•
Enhance your listings: Include the “Country/Region of Manufacture” (country of origin) in your listing aspects. This information helps US buyers anticipate potential duties and make informed purchasing decisions. Learn more about how to find “Country/Region of Manufacture” (country of origin) information.
The above link just brings you to your listings with no actual tool to do much of anything. Would using bulk edit be helpful? Probably not. Each listing has to be located to confirm. And as noted many will be unknown especially for sellers who sell vintage, not new in box. Having an available sort column could "potentially" bring down the number to be updated.
From sellers perspective, if when a listing was created and either the seller was not offered that specific to fill in or was unknown it would have gotten left blank. For sellers to go back through 100 to 10,000 or more listings it would be a MAJOR project. There should be either an additional top filter to sort items by Coo from a sellers listings database (it's there/ it's not and what is it) OR like what was previously suggested, transpose current Coo data to the 2nd currently paid line of Item Title for free. (I don't really believe there should be a cost involved for getting up to date due to whim of 1 person.)
Is there anything in the works from eBay's side for any of the additional requirements when using eBay labels for customs documentation.
intimewithmusic
·11 months agoHi Lotz,
There will be a bottleneck so why not temporarily exclude items over $100? CP's $100 insurance limit which also fallsunder the eBay Seller Protection given tracked is included will not be a seller's liability. That way the processing issue is isolated and you can focus on US buyer hesitation?
IT
sapphyres-designer-jewellery
OP11 months agoI have quite a few US followers too. I didn't think any of them would buy from this store because it's on eBay.ca, but I've had some sales to the US.
The one I posted about a week or so ago with the random China coin that got included arrived safely and buyer left me tons of positive feedback. If talking to buyers and making an effort will help make the situation better, then I'm all for it.
C.
shallow_karl
·11 months agoWho are these sellers with Canadian customer bases that can even BEGIN to replace the American? I'd say 94% of sales of mine go to the U.S. Canada may be 1/10th the size population wise, but disposable income is maybe 1/50th of the U.S.
shallow_karl
·11 months agoVery true. As witnessed by exemptions bestowed on HUGE CHINESE sellers TEMU and SHEIN by the U.S. "The Rich Get Richer" is an apt phrase.
sapphyres-designer-jewellery
OP11 months agoI read the whole thread while at work earlier and someone suggested using an icon in the title, like a flag, or something like that. It sounds like a good idea (except I'd have to revise 11,000 listings to include this).
My big concern is that everyone who buys from me knows I'm in Canada, they also know I use Stallion Express to do USPS shipping as a domestic order. I advertise this every time I send an offer to a customer.
The new offers to customers are going to tell people that due to changes with US Customs I now have to ship everything from Canada. (It's unknown yet if I can or will use Stallion and DDP solutions, that's something I will have to work out when I come home in Sept and see how it's implemented). Time away from this will be good (if my flight isn't cancelled this weekend... working on a back up plan for that now).
C.
intimewithmusic
·11 months ago@sapphyres-designer-jewellery
@marnotom!
Any discussions with your buyers on the tariffs? Yes, but...
after reading all of these judgemental msgs from sellers I guess I'm alone. If I'm not please kudo this post. Thank you.
Your supposed to honor your customers. It doesn't matter what you feel about politics or "cement heads". These are your buyers.
Most of you claim to do a lot of business with American buyers yet you belittle them and publicly express hatred. Your comments and your store links will be here long after the current situation resolves and now there's AI to dig your comments up... for years to come.
To answer the question: "Any discussions with your buyers on the tariffs?"
A buyer asked me some questions during his purchase of a very large MIChina collectible. When I sent my answers and photos I added this:
Added response to buyer's questions:
About Tariffs: This item may be subject to Washington's new tariffs. As shown in the listing under Item Specifics this items is made in China. "Country/Region of Manufacture = China" eBay sellers do not collect or administer tariffs. We do not know if your purchase will be subject to this new American tax. This is noted by eBay in the eBay checkout and also in the listing description. If you have concerns or questions please contact eBay through their HELP section or your USA Customs website.
Welcome to eBay and thank you for your order!
Details: Item shipped from Kelowna Aug 5. Delivered to New York Aug 13.
Honored Buyer's Msg & Feedback rec'd Aug 13;
MSG "I’ve received the item safely.
It was a very pleasant transaction, and I truly appreciate your excellent communication and kind note.
Thank you so much!"
"
FEEDBACK "The seller was very friendly and attentive. The toy was carefully packaged and arrived in excellent condition. I’m very happy with this purchase!"
KA CHING!
----------------------------------------
I may be out in this boat by myself but after 45 years doing this I never considered a buyer a "cement-head" or "dense as cement". You go out there on the sales floor, greet everyone with kindness, figure out what they want , get paid, thank them and repeat.
Too much public ridiculing of Trump won't boost sales and your public fumes are going to hang around for a very, very long time. Longer than Trump.
(except for those with ghosted accounts)
silverpinups
·11 months agoToo much public ridiculing of Trump won't boost sales and your public fumes are going to hang around for a very, very long time. Longer than Trump.
I'm very proud of my political views and comments regarding Trump (the want-a-be dictator and convicted felon to name a few) and that I side with what is right from wrong. I'm glad my public fumes will be preserved in history.
intimewithmusic
·11 months ago@silverpinups
Thank you Thank You Keep On Bashing ;>}
We've all been party to 6 months of Trump bashing. Maybe Trump bashing makes some feel in control of things. It doesn't do anything at all to improve the mood on the eBay sales floor. Nothing negative does. Nothing negative ever increases sales.
As shown by your post's "Kudos" the bashers have gathered around the water cooler while the rest of us are seizing the opportunity to take your sales.
Stick to your values. Spend your time Trump bashing away.
While you are doing that I just had the best sales day of 2025!
Thanks!
silverpinups
·11 months ago"As shown by your post's "Kudos" the bashers have gathered around the water cooler while the rest of us are seizing the opportunity to take your sales".
Do you sell high end vintage original photography and CGC grade comic books?
The answer would be "no" so how are you taking away my customer base?
My golden rule is never discuss politics and religion with buyers.... Good luck with your sales.
intimewithmusic
·11 months agoI came into this thread "Any discussions with your buyers on the tariffs?"
to find out if other eBay Canada sellers had something helpful to offer on @sapphyres-designer-jewellery topic. I added my recent experience which resulted in a sale with very positve feedback.
The topic has nothing to do with how you or others feel about politics.
Isn't our objective to sell products?
Don't most sellers sell to the USA?
Instead of channeling discontent wouldn't it be better if eBay Canada sellers could work together to mitigate the de minimus problem?
If any of that makes sense then how about just sticking with the thread topic. What does customer and Trump bashing have to do with
"Any discussions with your buyers on the tariffs?"
If you could please add something that you have told your buyers that will help sellers who are speaking to their buyers it would be really nice.
Thanks
marnotom!
·11 months agoSellers are within their rights to “fire” customers they feel are detrimental to their mental well-being or to the health of their business.
https://fullfocus.co/fire-your-customers/
intimewithmusic
·11 months ago@marnotom! Unfortunately you missed the point. Because you hide your account from the forum using your alias none of us are privy to your professional sales experience. One thing I can say is after training sales people for decades not one of them ever said this about the customers;
"Maybe send the cement-heads a link"
In all that time I had to fire one guy because he forgot to lock the music store when he left for the night. That being said while in my employ he treated every single customer like gold. Unlike the OP, @sapphyres-designer-jewellery is visible and has something to lose but using your alias that does not reveal your listings you can say whatever you want with nothing to lose. That is the 2nd point that unfortunately you missed:
"Can AI track public forum comments ?"
AI Overview
Yes, AI can track public forum comments using Natural Language Processing (NLP) and other algorithms to analyze large volumes of text, identify keywords, extract themes, and gauge sentiment. Social listening and media monitoring tools leverage this AI to aggregate data from various public sources like forums, blogs, and social media to provide insights into public perception, emerging trends, and customer opinions.
How AI Tracks Public Forum Comments:
Data Aggregation: AI-powered social media monitoring tools collect comments from publicly accessible online forums and other sources.
NLP & Sentiment Analysis: These tools use Natural Language Processing to understand the context, sentiment (positive, negative, neutral), and intent behind comments.
Keyword & Theme Identification: AI identifies key themes, popular keywords, and recurring topics within the comments, helping to understand what people are talking about.
Automated Categorization & Tagging: AI can automatically categorize comments by topical areas or themes, making it easier to sort and review large amounts of feedback.
Trend Analysis: By tracking these themes and sentiments over time, AI can identify public opinion trends and spikes in activity around specific topics or mentions.
Social Listening: Tools like the WHO's EARS platform analyze online conversations to understand public health concerns by pulling data from forums, blogs, and social media.
Brand Monitoring: Companies use AI tools to monitor public discussions about their brands in forums to gain customer insights and track public perception.
Public Feedback Analysis: AI can be used to process vast numbers of public comments on regulations or projects, allowing organizations to quickly identify key concerns and themes.
marnotom!
·11 months agoSadly, you've missed the point of my post which was to gently steer you back toward the original topic. This off-topic grandstanding I'm seeing is now verging on the hostile and seems to exhibit the behaviour that you're trying to caution us against.
For what it's worth, I have considerable experience in brick and mortar retail myself but my online selling days are long behind me, by the looks of things. Does that make any difference to how you regard my posts? I doubt it very much.
I'm glad that your customers, at least, get treated like gold.
sapphyres-designer-jewellery
OP11 months agoI agree with some of your post, but feel I should clarify a few things about my original post (and replies).
To start with, the "dense" person I interacted with was a person in a forum who sold online (and lived in the US). They professed very loudly that as an American they aren't the ones paying the tariffs. I took the time to explain how tariffs work and got the response that they are paid by other countries. I could think of many insults, but I thought saying they were "dense" was being somewhat polite, instead of calling them ignorant.
I figure where there's one, there's more, and wondered if I would run across any of them while selling (if not me, maybe someone else in this forum). I've gotten loud angry messages from buyers about sales tax, like they don't know merchandise is taxed when you buy online? Demanded I refund the tax even though I don't have their taxes, eBay took them. If I run across this with sales tax (and it has been a few times), I expect even more protest with tariffs.
Hatred is not the correct emotion to describe how I feel. It would be correct to say I'm very angry at the situation, and can do nothing about it. I'm not just angry at the administration in power right now, but all the supporters who let the wool be pulled over their eyes and believe these lies (which would lead to them getting angry at a Canadian seller if their item arrives with tariffs, because hey, they were told foreign countries paid them). There are numerous people who regret the vote they made, I get that, and numerous people who never voted the administration in, in the first place, and don't approve of what's going on. I get that too.
So here I am, very angry, and can do absolutely nothing about it except come here to vent my frustration about what I'm going to have to deal with as a result. I've been trying to do something about it (as a matter of trying to make my online business survive with the tariffs). There's other things going on that have made it difficult this year, but the Aug 29 deadline feels like the final straw. I've been spending the last couple of months thinking about how de minimis is ending in July 2027 and planning what I will do between now and then until that kicks in, before adapting to the new changes. The Aug 29 announcement is like a kick in the face for all of us here in this forum and I'd like to think when I vent I'm speaking on behalf of many others who are in the same situation as me (but I'm outspoken and mouthy, it's how I communciate).
I do value my customers and do my best to keep my cool even under trying situations since I know how I handle a customer reflects on me as a person and as a business. When I recount a story I'm a lot more blunt and say what I think which makes me come off as being rude. I blog online and use my blogging style to post in forums.
Anyway it sounds like you handled your customers concerns about the tariffs well, especially if it resulted in a sale and all worked out. I'm still working out how I'm going to tell buyers that I used to ship their items from New York with Stallion and now have to use Canada Post in Canada (and that there may be tariffs).
I've taken three weeks off eBay to go away and think about this problem and create a solution that will work well for my business. But to top it all off, I'm travelling on Sunday and they just announced a possible Air Canada work stoppage. I don't feel as though I can catch a break and my frustration is coming across as hatred. (For the record I agree with the Air Canada employees who are striking and don't blame them one bit, I just wish every trip I take doesn't result in some kind of crisis... last year I was stranded in Africa without enough medication because Lufthansa went on strike the day I was scheduled to fly home). Anyway that's an aside, just wanted to explain better why I feel the way I do right now.
C.
intimewithmusic
·11 months ago@sapphyres-designer-jewellery
Hi. Thank you for acknowledging my post. Sometimes I compare running my brick & mortar with running a store that I can list in my pajamas. A sight no one could ever un-see.
I'm so happy I don't have to open my store in the morning after shoveling human feces off of the entrance like so many business owners do in Kelowna every day. I'm relieved I no longer have to have someone oversee my little girls while I go to my store at 3 am brandishing a baseball bat , alarm sounding, no sign of police and shattered glass everywhere. I'm wondering if the freak or freaks are still in my store.
I did that for 20 years. A few customers stole from me. On occasion I had to go into homes and reposses. Sometimes under threat. Sometimes confronted by a little boy. These are things no one anticipates when becoming an entrepreneur. Things like this are part of the job. I never blamed my customers. I ran an unrelated construction business for 20 years working on BCs highest valued properties. It was exactly the same.
Blame Trump. Blame Canada Post. Blame the CUPW. Blame whoever you want except, never blame, never belittle and never stop appreciating your customers. If you think you can talk about them behind their backs you can't. Posters venting in the community need to understand this is no longer just us. Take your pick. Some say God listens and now some say AI listens. Either way AI makes everything searchable . If you discredit your buyers in a public forum you might as well discredit them on The Tonight Show.
This was much easier in the 80's but we're all here now. There is no more ponline privacy. The one thing that remains unchanged is the business winner is the one who satisfies customers.
Anonymous User
·11 months agoThe issue has never come up from 'my' sellers - my one and only purchase from a US seller (before the nonsense about tariffs was needed to deflect the real issues) came with a huge shipping cost that I knew about before bidding.
I factored that in when I placed my bid at the beginning of the auction, and I won. I was happy with my landed cost, but never again. I lucked out!
I search the 'Canada Only' listings exclusively now.
I feel truly sorry for all you folks who need an income from eBay to survive ... things are just getting harder for you. How can you explain tariffs to your buyers when they change hourly at the whim of your President and other world leaders, and nobody understands them.
silverpinups
·11 months ago"This discussion with a dense individual in the US is making me wonder how many dense customers are out there that will be angry with us because they have to pay tariffs... "
About 70 million Americans voted for the orange dumba*s so base your math on that number...
Anonymous User
·11 months agoOut of those 70 million, you'd think at least one would admit it. I've asked a lot of my American friends and relatives since the time the guy was elected the first time, and nobody voted for him.
silverpinups
·11 months agoOut of those 70 million, you'd think at least one would admit it. I've asked a lot of my American friends and relatives since the time the guy was elected the first time, and nobody voted for him.
I stand corrected, 77 million and change for Trump vs. 75 million and change for Harris. Your friends and relatives probably made up the 75 million plus that didn't vote for him (at least we hope).
Anonymous User
·11 months agoYeah, probably. My American relatives are displaced Canadians who obviously would not support Hit... uh, Trump.
easoss
·11 months agoThe bigger problem is the utterly useless congress that are supposed to be gatekeepers of tariff policy.
marnotom!
·11 months agoHere’s an example of one from FOX News:
https://www.livenowfox.com/news/explain-tariffs-me-what-they-how-do-work.amp
easoss
·11 months agoI don't understand it myself so I can't possibly explain it to others.
sapphyres-designer-jewellery
OP11 months agoI'm not good with understanding these things either, I just had to think about it for a bit...
If you have a foreign supplier and you try to tax them, they just raise their prices and pass the cost down. Eventually the end cost reaches the end buyer who's prices are going up. It's simple to say no foreign supplier will dip into their profits to pay the US tariff, anything that increases their costs gets passed on. (But I suppose if you told the buyer you're not paying their tariffs and passing the cost down, they will probably just get mad at you).
I've been stating that I don't approve of tariffs and if there's any way to get around them, I'm all for that. The thing is, I don't think we'll be able to get around them for long. Shipping via postal service seems like it will work for a while, but for how long, who knows. I told the brick and mortar shop owner that the tariffs by USPS/post office will start with no warning and suddenly all my buyers will have to pay tariffs.
I'd like to communicate with buyers that items are shipped from Canada so they know (it says that on my dot ca listings, in my dot com listings they've been accustomed to the cross border shipper, my new seller initiated offer message is going to point out that all items have to be shipped from Canada now, let them decide if they want to accept the offer and take the risk, or pass and buy from someone else). I will probably lose sales, but I'd prefer selling less to having upset buyers.
I can turn off US sales easily enough on my dot ca store, but on the dot com store it's a given that there's US shipping and I currently have 11,000 items listed there. A lot will have to go into moving them, and I'd prefer to just sell them and put new stuff up here instead. I don't like wasting time, doing things twice, or fixing things that shouldn't need to be fixed.
C.
mrdutch1001
·11 months agoYes, for anyone listing on.COM, shipping to the USA is a requirement, which is why I am no longer listing on.COM...
sapphyres-designer-jewellery
OP11 months agoI have 11,000 items to move. I can stop listing there, but if I want to stop shipping there I either need to close the store or move all the items... I'm kind of looking for solutions to be able to keep shipping to the US if possible, but the time away on my dot com store is extended (and will be renewed for another 30 days) if I don't find a solution I like by the time this hits on Aug 29.
C.
reallynicestamps
·11 months agoIf you have a foreign supplier and you try to tax them,
The US government cannot force another country to collect taxes for them.
They may be able to force a US based shipper (like UPS) to collect the tariff before accepting the shipment.
I'd like to communicate with buyers that items are shipped from Canada so they know
How about a flag?
Or a badge?

sapphyres-designer-jewellery
OP11 months agoTrue, but a lot of people in the US are convinced the foreign supplier is paying the tariff.
Even if you did successfully tax a supplier in another country, the prices would just increase there and the costs would still be passed down to the end buyer. Doesn't matter where in the supply chain you apply the tariff, the end customer always pays. No one will dip into their profits to pay taxes.
I liked your flag/badge, I've seen icons in the title. Would be lots of listings for me to update (and not 100% sure if I can easily apply an icon using SixBit).
C.
biglittleape
·11 months agoI will be blocking all orders from US buyers 2 days before de minimis is terminated. Regular people in the US don't know what being charged for duties/customs/brokerage is, they never experienced it. For sure there will be outrange, rejected packages and negative feedback.
Only hope is that this gets reversed last minute or maybe it becomes part of trade negotiation between US/Canada. I could see US wanting Canada to increase our version which is quite low.
mrdutch1001
·11 months agoI found the easiest way to work around not getting orders/sales from USA buyers was simple & easy> eliminated shipping to the USA from all my listings...
mrdutch1001
·11 months agoUnfortunately, DT has brainwashed the USA and has filled its peoples with so many lies that logic,sense & sensibility no longer exists for the USA. The outside world will need to re-educate the USA with facts and truths but only if the peoples of the USA are willing to listen and accept those facts and truths...
sapphyres-designer-jewellery
OP11 months agoThis is kind of what I'm afraid of. I sell something and tariffs are assessed (once they start charging postal imports), and I get an angry letter from the buyer about paying tariffs, as if they're obvious to the fact that they're supposed to pay them. And then attempting to educate them on how tariffs work to be told that the tariffs are on Canadian goods therefore me, a Canadian seller, is supposed to be paying them if I want to sell to the US.
It's been pointed out to me by a few people that it's hard for Americans to understand what's going on when their leader keeps lying to them.
This is reminiscent of the war in Ukraine when Russia was brainwashing their citizens about how it's a special military operation to denatzify the Ukraine. And then they made it criminal to call it a war. The US is headed in that direction (and becoming the gestapo) where it will be illegal to call DT a liar for spreading untruths to their citizens.
Friends of mine are afraid to go to the US because they don't want their phones searched. I would delete most of my text threads before going, but they are so incredibly nosy, suspicious and act like they're investigating a murder if they feel like it at the border. I'm not used to being treated like a criminal, the police in Canada (and other countries) never treat me like a criminal, but it's like bringing a few packages across the border to post in the US is a federal crime. I had one customs agent accusing me of stealing for US tax payers by using their postal system to mail a package. I really don't like how they operate, and I travel a lot, and will not transit the US to go places.
C.
musicyouneed
·11 months agoI love the way you explain things, very concise and easy to understand. It is unfortunate that a great percentage of buyers in the US don't even realize that they are buying from Canada on .com.
Trump keeps telling everyone that the tariffed country pays the tariffs, just like Mexico will pay for the wall.
What till November when all the stores run out of stuff and raise their prices. When was the last time you saw something new not made in China. You'd have to go back to the 1960's to find stuff made in the US.
I think as Canadian sellers we are going to have a hard time, lower sales to the US, which is 50% of my sales.
I sell CD's and I hope that the CD's that were made in the US will have no problem at the border with shipping. My Canadian made CD's, I am hoping that because they were fully made in Canada, they will also be OK, covered under CUSMA or USMCA (whatever you call it). What do you think?
mrdutch1001
·11 months agoIMHO, I don't believe anything CUSMA compliant is "safe" no matter how accurate the documentation for the contents....I trust nothing when it comes to the USA Gov't and its incompetent/irrational/unstable/demented leader...
lotzofuniquegoodies
·11 months ago@mrdutch1001
Businesses and anyone who buys something of higher value in the USA have been paying tariffs for years. Because of the de minimis for the average buyer it was a non entity. With DT being a big fan of tariffs and then spreading all the falsehoods about them. As for Canadians we have been paying them according to the rules in place or whenever the gov made a new change at reasonable rates...for the most part. Throw in this back and forth and eye for eye mentality, made the whole concept a jumbled mess with businesses, Joe and Judy Public with customs in the middle.
PS. Over my years of selling on eBay I've had numerous high value shipments that required a formal entry. Those situations they were going to businesses. The businesses knew and understood there would be tariffs...and customs processing. For them it was the cost of doing business.
What's happening that US public is they are getting an eye opening on the perils of tariffs. It's just that it was at off/on speed. Similar to how Canadians who did a weekend trip to the USA and got dinged at the border by going a bit over their limit. They learned their lesson.....fast!!