Any Problems Shipping To France? | Selling

2nd-time-around-jewelry · 2018-06-22T17:15:30.397000Z

Was wondering if anyone has had problems recently shipping to France? I have sent there in the past with no issues. Today I had a buyer open a request that they didn't receive their item in the estimated time. The buyer is registered as being in Spain (which I don't send to) but bought the item with a France address. The request has everything written in French so finding it hard to respond. eBay sent me a notice saying I have until June 29th to respond. I responded through eBay messages to buyer that if they didn't receive it by that date then I would refund. Buyer said they received a message from "Envío express" with an order number ES04038392 & they have to confirm some information of the order details. Has anyone heard of this before?

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Any Problems Shipping To France? | Selling | eBay Canada EN