Anyway to avoid Fedex UPS Brokerage fees on returns? | Selling

barnfindparts · 2023-02-04T03:51:29.986000Z

Yes I'm aware Fedex and UPS are not supposed to charge brokerage fees on Canadian Goods being returned because they are exempt from customs and duties but they do anyways. The onus is on the buyers to state " Canadian Goods being returned" simply stating return on the customs form is not good enough according to both companies. After some lenghty phone calls I have had some success getting the brokerage fees returned but not the actual duties but its not practical to do everytime an american buyer chooses to use Fedex or UPS not like they're aware of it anyways. I'm wondering if return policies can be tweaked to accept returns via USPS? I have no control over whether a buyer wants to send the return via UPS or Fedex this simply a predatory practice IMO. I simply I refused to pay the brokerage fees and they are currently piling up even gone to collections in some cases. Thanks

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Anyway to avoid Fedex UPS Brokerage fees on returns? | Selling | eBay Canada EN