Ask Us Anything: eBay International Shipping Canada | Selling | eBay Canada EN

Ask Us Anything: eBay International Shipping Canada | Selling | eBay Canada EN

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Ask Us Anything: eBay International Shipping Canada

Summary: intimewithmusic presented several questions regarding the eBay International Shipping (EIS) system, specifically about item restrictions, potential for a Western Canada hub, and handling feedback affected by EIS processes. They inquired why a paint sprayer hose cannot be shipped to the U.S. while similar items can be sold by American sellers to Canada. They also asked about the handling of restricted items in different countries, the possibility of an EIS hub in Western Canada, and whether seller feedback on shipping should be adjusted when using EIS. devon@ebay responded, clarifying that some items face restrictions due to additional border clearance requirements and suggested contacting support for listing issues. They indicated that efforts are underway to improve accessibility for Canadian sellers and explained how EIS manages item restrictions by country. They also mentioned that negative feedback related to EIS processes is automatically removed.

Have questions about how eBay International Shipping works, how to streamline your cross-border sales, or how the program can help grow your business? Drop your questions in our AMA thread and the eIS team will be ready to dive in.

We’ll be collecting questions from Thursday at 10:00am ET through Friday at 10:00am ET, so don’t miss your chance to ask anything—from logistics to seller protections to best practices.

Get your questions ready and join the conversation!

As always, thank you for being part of the eBay seller community.

devon@ebay eBay Staff

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Posted 8 months ago·Last reply 8 months ago

48 comments

devon@ebay

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Hi all! I am working with the team to have all of the responses and will be sharing those once they have all been answered from the eIS team! Thank you all for your participation.

byto253

·8 months ago

Can multiple separate sales be sent to the hub in one box. This would be shipment of sales to different buyers and have the labels on them with the specific EIS code and address for the shipment. The hub then scans or enters the EIS code on each one, the same as they do for lettermail.

This would be very beneficial for sellers that are located far away from the hub and the shipping cost to the hub is substantial. It also allows planning to have auctions end on the same day to facilitate sending multiple sales in one box to the hub.

lotzofuniquegoodies

·8 months ago

@byto253 wrote:
Can multiple separate sales be sent to the hub in one box. This would be shipment of sales to different buyers and have the labels on them with the specific EIS code and address for the shipment. The hub then scans or enters the EIS code on each one, the same as they do for lettermail.

This would be very beneficial for sellers that are located far away from the hub and the shipping cost to the hub is substantial. It also allows planning to have auctions end on the same day to facilitate sending multiple sales in one box to the hub.

@byto253

According to the zoom call not at this time. Seems to be a suggestion that comes up repeatedly. Down the pike (no actual timeline) there will be a special discounted rate with Expedited to the hub. (As I recall approx. 60% but don't quote me please!!) A western hub has also been suggested. Really makes no sense plus adds to timeline if you are shipping to Australia as an example and it has to go by way of Toronto.

devon@ebay

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@byto253 wrote:

Can multiple separate sales be sent to the hub in one box. This would be shipment of sales to different buyers and have the labels on them with the specific EIS code and address for the shipment. The hub then scans or enters the EIS code on each one, the same as they do for lettermail.

This would be very beneficial for sellers that are located far away from the hub and the shipping cost to the hub is substantial. It also allows planning to have auctions end on the same day to facilitate sending multiple sales in one box to the hub.

Hi @byto253!

Unfortunately, we do require orders to be sent to the eIS hub independently of one another to facilitate our sorting process and, crucially, the border clearance process. We are working on some additional solutions to help reduce those domestic shipping costs, however.

flipistics

·8 months ago

Asking this here since it will almost certainly be applicable with the new rates to the hub: can we PLEASE get a tax breakout on the eBay shipping labels?
How does the eIS warehouse process orders? Do they use the tracking number AT ALL, or just the EVTN and C/O? If it ONLY uses the EVTN and the C/O, are we allowed to break that out into a separate label? The reason I'm asking is some shipping companies like Purolator, ICS, and Canpar allow for multi-package shipments, but the information on all the shipping labels has to be identical. If we can break the other information out, we could potentially take advantage of that ability.
Please add an option in the rate tables that is specific to the hub. An option in the listing to allow calculated shipping to the hub regardless of the other domestic policies would also be really helpful (IE, perhaps shipping would have a hub section, a domestic section, and an international section).
Please give us a filter in the seller hub to filter listings by COO (or at least make it one of the columns).

This is separate from eIS, but please add an option to the combined shipping rules to allow for combined shipping based on weight for people who are using rate tables (IE, non-calculated).

Also, please add tracking for ICS. It's a really good option for sending items to many smaller population areas, but the tracking doesn't update in eBay.

regs43

·8 months ago

@flipistics wrote:
Asking this here since it will almost certainly be applicable with the new rates to the hub: can we PLEASE get a tax breakout on the eBay shipping labels?

THIS

wheelersndealers

·8 months ago

And Again and Again

devon@ebay

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@flipistics wrote:

Asking this here since it will almost certainly be applicable with the new rates to the hub: can we PLEASE get a tax breakout on the eBay shipping labels?

How does the eIS warehouse process orders? Do they use the tracking number AT ALL, or just the EVTN and C/O? If it ONLY uses the EVTN and the C/O, are we allowed to break that out into a separate label? The reason I'm asking is some shipping companies like Purolator, ICS, and Canpar allow for multi-package shipments, but the information on all the shipping labels has to be identical. If we can break the other information out, we could potentially take advantage of that ability.

Please add an option in the rate tables that is specific to the hub. An option in the listing to allow calculated shipping to the hub regardless of the other domestic policies would also be really helpful (IE, perhaps shipping would have a hub section, a domestic section, and an international section).

Please give us a filter in the seller hub to filter listings by COO (or at least make it one of the columns).

This is separate from eIS, but please add an option to the combined shipping rules to allow for combined shipping based on weight for people who are using rate tables (IE, non-calculated).

Also, please add tracking for ICS. It's a really good option for sending items to many smaller population areas, but the tracking doesn't update in eBay.

Hi @flipistics!

We are continuing to work on a solution to offer a more detailed tax breakdown on shipping labels.
eBay International Shipping requires one package per order to be fulfilled properly, and we use a combination of tracking information and eVTN to process inbound volumes.
I can’t confirm a timeline, but we are working on a solution that will allow sellers to reflect those lower shipping costs to the hub that we’re in the process of rolling out.
Appreciate this feedback - we have been hearing it from many sellers and are working with a number of different teams on a solution.

cottagewoman

·8 months ago

Will there be any evolution of the program, specifically for US bound orders? Perhaps bringing onboard Canadian soil logistics and fulfillment providers who have years in the trenches and have a much deeper understanding of how to leverage every advantage available from their experience, even in this new treacherous landscape? The legacy carryover of the US solution put in place to begin with isn't going to give us much of a fighting chance north of the 49th parallel. It may be a good idea having two streams - one for the US, the other for all other countries.

devon@ebay

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@cottagewoman wrote:

Will there be any evolution of the program, specifically for US bound orders? Perhaps bringing onboard Canadian soil logistics and fulfillment providers who have years in the trenches and have a much deeper understanding of how to leverage every advantage available from their experience, even in this new treacherous landscape? The legacy carryover of the US solution put in place to begin with isn't going to give us much of a fighting chance north of the 49th parallel. It may be a good idea having two streams - one for the US, the other for all other countries.

Hi @cottagewoman! Yes, there will be a large number of new features and enhancements to eBay International Shipping in the coming months. The term used in the most recent webinar was “base model” - there will be upgrades to come to help lower shipping costs, expand the number of markets, provide more flexibility to sellers, and improve the overall experience.

bluedaisymagazines

·8 months ago

Can EiS be restricted to only US sales? Why would I make any other country pay these huge EiS amounts for shipping with a hub and fees? The costs seem really really high and the only reply is don't worry, the buyer pays for all of it, as if they will. I think the cost will deter most buyers.

devon@ebay

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@bluedaisymagazines wrote:

Can EiS be restricted to only US sales? Why would I make any other country pay these huge EiS amounts for shipping with a hub and fees? The costs seem really really high and the only reply is don't worry, the buyer pays for all of it, as if they will. I think the cost will deter most buyers.

Hi @bluedaisymagazines!

Sellers are not able to restrict eBay International Shipping exclusively to certain countries (without excluding them in self-ship policies as well). However, if you already have a shipping policy for a particular destination, eIS does not override it. Your buyers in that country will see whatever is the lower-cost option in Search and the View Item page.

abd-trade

·8 months ago

- Is there anything being done to reduce the cost of shipping to the US? Shipping cost nearly triples when going from 4.99kg to 5kg (going from $35 to $90). Normally shipping items over 5kg via UPS discount rates costs $30-40 CAD max. This makes all of my listings over 5kg non-viable.

- How can sellers ensure that certain items DON'T get eBay international shipping, especially to the US? I have various items that specifically don't have a country of origin selected, but they show up for US shipping regardless.

- Items such as video game consoles can be manufactured in multiple different countries for the same type of item and each country is subject to entirely different tariffs to the US. Does this have to be the seller's problem to deal with for multiple quantity listings or can eBay implement a solution (i.e. variants with country option for each item in stock)?

- Currently going to "All orders" on the Seller Hub shows data including extra tariffs and shipping, which makes it no longer relevant for sales tracking. The only way to see accurate MTD sales is on the "Performance" tab. There are other instances of data discrepancy as well. I.e. an item sold for a total of $64.85 after tax shows as $69.31 in the Sales chart on the Seller Hub. Can eBay fix all these issues and confirm there are no fee discrepancies due to the added buyer costs for international shipments.

- The eBay International Shipping warehouse address shows as incorrect through various shipping companies, which means I can only purchase higher cost labels through eBay (often doubling my costs for smaller items, which is unacceptable). As a refurbisher eBay requires me to use "free shipping" instead of calculated for all refurbished listings, so this is significantly increasing my expenses in some instances. Is eBay working on negotiating lower rates to the eBay warehouse? Are all couriers able to deliver to the warehouse?

- How is Canada Post Lettermail handled by the warehouse? Does it confirm receipt like with any other shipment method?

- What seller protections (especially regarding feedback, etc) are in place considering that sellers have no control over international orders once they reach the eBay shipping warehouse? What can a seller tell buyers if they have any concerns regarding an item?

Thanks!

devon@ebay

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@abd-trade wrote:

- Is there anything being done to reduce the cost of shipping to the US? Shipping cost nearly triples when going from 4.99kg to 5kg (going from $35 to $90). Normally shipping items over 5kg via UPS discount rates costs $30-40 CAD max. This makes all of my listings over 5kg non-viable.

- How can sellers ensure that certain items DON'T get eBay international shipping, especially to the US? I have various items that specifically don't have a country of origin selected, but they show up for US shipping regardless.

- Items such as video game consoles can be manufactured in multiple different countries for the same type of item and each country is subject to entirely different tariffs to the US. Does this have to be the seller's problem to deal with for multiple quantity listings or can eBay implement a solution (i.e. variants with country option for each item in stock)?

- Currently going to "All orders" on the Seller Hub shows data including extra tariffs and shipping, which makes it no longer relevant for sales tracking. The only way to see accurate MTD sales is on the "Performance" tab. There are other instances of data discrepancy as well. I.e. an item sold for a total of $64.85 after tax shows as $69.31 in the Sales chart on the Seller Hub. Can eBay fix all these issues and confirm there are no fee discrepancies due to the added buyer costs for international shipments.

- The eBay International Shipping warehouse address shows as incorrect through various shipping companies, which means I can only purchase higher cost labels through eBay (often doubling my costs for smaller items, which is unacceptable). As a refurbisher eBay requires me to use "free shipping" instead of calculated for all refurbished listings, so this is significantly increasing my expenses in some instances. Is eBay working on negotiating lower rates to the eBay warehouse? Are all couriers able to deliver to the warehouse?

- How is Canada Post Lettermail handled by the warehouse? Does it confirm receipt like with any other shipment method?

- What seller protections (especially regarding feedback, etc) are in place considering that sellers have no control over international orders once they reach the eBay shipping warehouse? What can a seller tell buyers if they have any concerns regarding an item?

Thanks!

Hi @abd-trade!

eBay has negotiated rates with a number of carriers that help inform the full shipping cost presented to buyers, but we are always looking for opportunities to offer more cost effective solutions.
There is no way to manually select certain items for eIS eligibility but not others. However, generally if you have a self-ship option that is less expensive than eIS to a particular country, that is the option that will surface to your buyers.
We do rely on sellers to accurately reflect COO information based on the best-known information on either the label/packaging or through their own research. Currently there is no ability to change Country of Origin for specific items with a multi-variation listing, though it is something we would be happy to explore.
To confirm the feedback here: you would like the Orders page in Seller Hub to exclusively show costs as they’re represented to the seller, without costs seen exclusively by buyers (such as those in eIS transactions)?
We are actively working with carriers to ensure they can recognize the specific postal code for eBay International Shipping transactions. If you run into an issue with a specific carrier still not able to recognize, please let us know at eis@ebay.ca.
Lettermail deliveries, being untracked, do depend on more manual processes to connect the inbound item to its appropriate international destination. Coupled with the other uncertainties in untracked shipping, this does create more risk for the seller and makes it harder to fully benefit from all of eBay’s protection. That’s why we strongly recommend using a tracked service, though you can still send to the hub with lettermail.
A more comprehensive overview of the seller protections -including for feedback resulting from international shipping or handling issues- can be found here.

mandicrafts

·8 months ago

What are the hours of the EIS hub warehouse? Is it still 7 am to 3:30 pm Monday to Friday? Some carriers may try to deliver AFTER 3:30 pm. Is there a lobby drop if they are closed?

Why is EIS charging a tariff to the US for a CD? Media is tariff free. Both printed (books, cookbooks, magazines, newspapers, trading cards - most items under HTS chapter 49) and recorded (vinyl records, CDs, DVDs, cassette tapes - most items under HTS 8523).

On an EIS order, the packing slip view shows what the buyer paid to eBay under the program, however, the line items do not add up to the total shown on the packing slip (item, shipping, sales tax). The line items, when added, are short (not the same as the total). I assume the line item missing is the tariff/brokerage $ since "tariff" isn't one of the amounts listed. Why is it missing, are only 3 lines allowed to show? This could be confusing to the buyer when they receive the packing slip inside their box, for their records.

devon@ebay

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@mandicrafts wrote:

What are the hours of the EIS hub warehouse? Is it still 7 am to 3:30 pm Monday to Friday? Some carriers may try to deliver AFTER 3:30 pm. Is there a lobby drop if they are closed?

Why is EIS charging a tariff to the US for a CD? Media is tariff free. Both printed (books, cookbooks, magazines, newspapers, trading cards - most items under HTS chapter 49) and recorded (vinyl records, CDs, DVDs, cassette tapes - most items under HTS 8523).

On an EIS order, the packing slip view shows what the buyer paid to eBay under the program, however, the line items do not add up to the total shown on the packing slip (item, shipping, sales tax). The line items, when added, are short (not the same as the total). I assume the line item missing is the tariff/brokerage $ since "tariff" isn't one of the amounts listed. Why is it missing, are only 3 lines allowed to show? This could be confusing to the buyer when they receive the packing slip inside their box, for their records.

Hi @mandicrafts!

The eIS hub is open from 7:30am to 3:30pm ET from Monday to Friday and deliveries are not accepted outside those hours. If there are issues with specific carriers attempting delivery after hours, please let us know and we can also attempt to communicate proactively with them.

Currently customs and duties are applied based on a variety of information available on listings. Also, Luke says he’s received your flag on CDs in particular and is kicking off some discovery work to find out the issue!

As it stands, the packing slip currently shows what the seller received from the order. We may need to see a specific example of what you’re referring to in order to flesh it out in greater detail.

blueberrysparkle

·8 months ago

1) I would absolutely love the program (per ecgt) detailed above for ebay.com US items - that are duty free, yet get that sign warning of extra duties plastered on the listings.

"This pilot is only available for items listed on the US site. Starting Dec 10, if you’re opted in, your listings will clearly show US buyers that the total price includes import fees. We’ll also remove the warning that additional import fees may be due after checkout."

2). Are there specific hours that EIS hub accepts packages in Missisauga. Recently we have had issues with deliveries to the hub. If you could give us hours, we could add note on packages.

devon@ebay

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@blueberrysparkle wrote:

1) I would absolutely love the program (per ecgt) detailed above for ebay.com US items - that are duty free, yet get that sign warning of extra duties plastered on the listings.

"This pilot is only available for items listed on the US site. Starting Dec 10, if you’re opted in, your listings will clearly show US buyers that the total price includes import fees. We’ll also remove the warning that additional import fees may be due after checkout."

2). Are there specific hours that EIS hub accepts packages in Missisauga. Recently we have had issues with deliveries to the hub. If you could give us hours, we could add note on packages.

Hi @blueberrysparkle! The eIS hub is open from 7:30am to 3:30pm ET. If there are issues with specific carriers attempting delivery after hours, please let us know and we can also attempt to communicate proactively with them.

ecgt

·8 months ago

We've been invited to an eBay pilot program asking us to, "Please confirm if you are pre-paying import fees on your US shipments."

The email for this new program also states:

"We’re inviting you to join a small pilot for select sellers who ship Delivered Duties Paid to the US (i.e. pre-pay import fees). Our goal is to improve transparency for buyers by showing when import fees are already included.

This pilot is only available for items listed on the US site. Starting Dec 10, if you’re opted in, your listings will clearly show US buyers that the total price includes import fees. We’ll also remove the warning that additional import fees may be due after checkout."

We are currently offering shipping to the USA only on items that are considered "informational materials" or that happen to be duty and tariff free for other reasons.

We are concerned that this new pilot program will supercede the eIS program.

Will we be able to be part of the eIS program and this new pilot program that removes the warning label at the same time? Or do we have to choose one program over the other?

devon@ebay

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@ecgt wrote:

We've been invited to an eBay pilot program asking us to, "Please confirm if you are pre-paying import fees on your US shipments."

The email for this new program also states:

"We’re inviting you to join a small pilot for select sellers who ship Delivered Duties Paid to the US (i.e. pre-pay import fees). Our goal is to improve transparency for buyers by showing when import fees are already included.

This pilot is only available for items listed on the US site. Starting Dec 10, if you’re opted in, your listings will clearly show US buyers that the total price includes import fees. We’ll also remove the warning that additional import fees may be due after checkout."

We are currently offering shipping to the USA only on items that are considered "informational materials" or that happen to be duty and tariff free for other reasons.

We are concerned that this new pilot program will supercede the eIS program.

Will we be able to be part of the eIS program and this new pilot program that removes the warning label at the same time? Or do we have to choose one program over the other?

Hi @ecgt! Participation in this program will not impact your ability to participate in eBay International Shipping.

dhslk

·8 months ago

Can you explain how ebay determines what to charge customers? As far as I can tell, it is completely inaccurate. Is ebay going to enable Zonos for sellers to ship themselves to the US so that accurate amounts can be quoted/charged?

For example, a $479.95 slipcover that I am selling shows on ebay to US customers as having shipping charge of Cdn$143.99 and import fees of US$108.28! Yet, when I get my own quotes from Canada Post and Zonos,

shipping to most of US is about Cdn$53 (shipping to hub would be Cdn$31, so even adding that cost would only add up to Cdn$84) and import fees using postal network is Cdn$96 (or via commercial carrier is Cdn$186---which shows why ebay should ONLY be using Canada Post for eis). In other words, if I could incorporate Zonos into my listings, the US buyer would be charged about Cdn$53+Cdn$96=Cdn$149, which is a lot of money but probably worth it to some buyers). But the approximately Cdn$295 that ebay is quoting them is completely prohibitive.

Shopify and others have figured out how to add Zonos to their platforms. Why not ebay? Will this be rolled out soon, ebay?

dhslk

·8 months ago

...and is ebay (and/or the carrier) pocketing the overcharged import fees?

devon@ebay

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@dhslk wrote:

...and is ebay (and/or the carrier) pocketing the overcharged import fees?

Hi @dhslk! No, all customs and duties collected at checkout or remitted to the appropriate agencies. If there is a listing where you believe the amount being collected and remitted is incorrect, don’t hesitate to flag it to eis@ebay.ca.

devon@ebay

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@dhslk wrote:

Can you explain how ebay determines what to charge customers? As far as I can tell, it is completely inaccurate. Is ebay going to enable Zonos for sellers to ship themselves to the US so that accurate amounts can be quoted/charged?

For example, a $479.95 slipcover that I am selling shows on ebay to US customers as having shipping charge of Cdn$143.99 and import fees of US$108.28! Yet, when I get my own quotes from Canada Post and Zonos,

shipping to most of US is about Cdn$53 (shipping to hub would be Cdn$31, so even adding that cost would only add up to Cdn$84) and import fees using postal network is Cdn$96 (or via commercial carrier is Cdn$186---which shows why ebay should ONLY be using Canada Post for eis). In other words, if I could incorporate Zonos into my listings, the US buyer would be charged about Cdn$53+Cdn$96=Cdn$149, which is a lot of money but probably worth it to some buyers). But the approximately Cdn$295 that ebay is quoting them is completely prohibitive.

Shopify and others have figured out how to add Zonos to their platforms. Why not ebay? Will this be rolled out soon, ebay?

Hi @dhslk!

eBay does not currently have any mechanism to integrate additional solutions for duties collection and remittance. If you would like to maintain your self-ship solutions, we’d recommend embedding the estimated cost of duties into your shipping cost for that particular country. If there are listings where you believe the shipping estimates or duties calculation is incorrect, don’t hesitate to flag them to eis@ebay.ca.

thebossorder

·8 months ago

-if im enrolled will the usual buyers still be able to easely select a regular shipping method that has always been previously available to them or are they pushed toward the EIS program

-is ebay displaying EIS shipping rates first from the search page or the buyers see the cheapest/default options first?
-if i opt in and then decide later to opt out again, which listings are still enrolled if any ?

lotzofuniquegoodies

·8 months ago

1. Is there anything in place to address when incorrect shipping is charged to a buyer and they have paid?

2. Is there anything in place to address when buyers have been charged incorrectly for tariffs etc?

3. Will the mentioned discounts (Zoom discussion) for shipments to hub with CP apply to all shipments created with eBay Labels or eIS only?

Thanks.

I second and third the suggestion about adding a column in sellers hub for Coo vs having to check each listing individually. Along with a western hub.

devon@ebay

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@lotzofuniquegoodies wrote:

1. Is there anything in place to address when incorrect shipping is charged to a buyer and they have paid?

2. Is there anything in place to address when buyers have been charged incorrectly for tariffs etc?

3. Will the mentioned discounts (Zoom discussion) for shipments to hub with CP apply to all shipments created with eBay Labels or eIS only?

Thanks.

I second and third the suggestion about adding a column in sellers hub for Coo vs having to check each listing individually. Along with a western hub.

Hi @lotzofuniquegoodies!

eBay’s cost estimates are determined by the price ultimately paid for the international leg of shipping and handling, combined with domestic shipping. If there are listings where you believe the shipping cost is inaccurate, please send an example link to eis@ebay.ca to flag it!
If there are examples of listings where you believe duties are being calculated incorrectly, please pass them along. Otherwise, all duties collected are remitted by eBay to the appropriate bodies.
These only apply for shipping to the eIS hub, which would only occur during eIS transactions.

devon@ebay

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@thebossorder wrote:

-if im enrolled will the usual buyers still be able to easely select a regular shipping method that has always been previously available to them or are they pushed toward the EIS program

-is ebay displaying EIS shipping rates first from the search page or the buyers see the cheapest/default options first?
-if i opt in and then decide later to opt out again, which listings are still enrolled if any ?

Hi @thebossorder!

Yes, once enrolled your existing self-ship international policies are still in place. Buyers will see the less costly of the two options in Search and on the Listing, and will have the ability to choose whichever option they prefer in checkout.

If you opt out, all listings are removed from eIS eligibility.

cottagewoman

·8 months ago

Since the site is generating an estimated tariff cost based on category and CoO - we do not enter HTS codes in our listings - will there be an option in the future for eBay to collect and remit tariffs without using the eIS program if using Canada Post which offers DDP?

dhslk

·8 months ago

We need this option because ebay's quoted shipping and fees seem to be fictional.

devon@ebay

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@cottagewoman wrote:
Since the site is generating an estimated tariff cost based on category and CoO - we do not enter HTS codes in our listings - will there be an option in the future for eBay to collect and remit tariffs without using the eIS program if using Canada Post which offers DDP?

Hi @cottagewoman! Unfortunately I’m not able to commit to a solution that would enable us to collect and remit outside of a managed shipping solution like eBay International Shipping.

an_709184

·8 months ago

Once an item arrives at the hub, how is the process of determining the next carrier made?

devon@ebay

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@an_709184 wrote:

Once an item arrives at the hub, how is the process of determining the next carrier made?

Hi @an_709184! Good question! eBay maintains a network of carrier partners that will vary based on the item and the destination.

storage_warriors

·8 months ago

Is eBay going to develop some kind of guidelines so we can figure out how to make eis appear on listings that should qualify? I did a random spot check on ten of my listings yesterday and could not find a pattern. I even looked at 2 listings for CDs, the only difference being that one is made in Taiwan and one is made in Hong Kong, and one shows eis and one doesn't. It makes absolutely no sense. How can we strategize if we have no idea what the criteria are? We can't play the game if we don't know the rules.

la_collectionneuse101

·8 months ago

Hi! When everyone will be enrolled to EIS? I wish I will be before Christmas it’s the Q4 and I need more sales especially in USA! Thanks 🙂

devon@ebay

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@la_collectionneuse101 wrote:
Hi! When everyone will be enrolled to EIS? I wish I will be before Christmas it’s the Q4 and I need more sales especially in USA! Thanks 🙂

Hi @la_collectionneuse101! The ramp is continuing over the next several weeks but we do expect it to be completed by mid-December.

dhslk

·8 months ago

Ditto. There is zero rhyme or reason. Only about 25% of my listings are showing, even though, when you go to revise them, it states that they will be automatically included in eis and even though many of them are the same HS code (just different sizes, colours etc). eg I will have a blue version of something show up, but the red version won't. I'll have one size show up, but not another size. Also, the shipping costs and import fees seem to be completely made up. eg. I have slipcovers for a loveseat and footstool combo with lower shipping and import fees than the slipcover for just the loveseat, even though the combo is more expensive, and heavier to ship.

devon@ebay

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@storage_warriors wrote:

Is eBay going to develop some kind of guidelines so we can figure out how to make eis appear on listings that should qualify? I did a random spot check on ten of my listings yesterday and could not find a pattern. I even looked at 2 listings for CDs, the only difference being that one is made in Taiwan and one is made in Hong Kong, and one shows eis and one doesn't. It makes absolutely no sense. How can we strategize if we have no idea what the criteria are? We can't play the game if we don't know the rules.

Hi @storage_warriors!

We are hearing plenty of feedback and questions related to item exclusions and restrictions based on country. While we’re also continuously working to refine our criteria, we have heard the request from sellers to more easily see which items have eIS restrictions applied and are exploring a solution to help sellers identify listings impacted by eligibility requirements.
In the meantime, if there are listings where something doesn’t look right in the exclusions, don’t hesitate to shoot the link to eis@ebay.ca .

palmerstonpicks

·8 months ago

thank you so much for taking our questions!

Requesting that a new shipping policy be created specially for the hub so that I can choose free shipping and keep my current domestic flat rates too for the same listings. I do not want to offer free shipping for the rest of Canada; rate tables are insufficient
Further to the above, requesting a seller drop off option for delivery to the hub - we live very close.
What if a buyer opens an item not as described case? Are we covered for that return?
Do we know when a buyer opens a return?
What are the operating hours at the hub? Our courier routinely tries to deliver after hours (causing delays)

devon@ebay

eBay Staff

AdminOP8 months ago

Community AdvisorView listings

@palmerstonpicks wrote:

thank you so much for taking our questions!

Requesting that a new shipping policy be created specially for the hub so that I can choose free shipping and keep my current domestic flat rates too for the same listings. I do not want to offer free shipping for the rest of Canada; rate tables are insufficient

Further to the above, requesting a seller drop off option for delivery to the hub - we live very close.

What if a buyer opens an item not as described case? Are we covered for that return?

Do we know when a buyer opens a return?

What are the operating hours at the hub? Our courier routinely tries to deliver after hours (causing delays)

Hi @palmerstonpicks!

Great suggestion, and something the team is currently pursuing!
Also a great suggestion, and also something the team is actively pursuing. We are building a drop-off system where sellers will be able to smoothly and securely bring their items directly to the eIS hub.
Yes, though I’d add that repeated INAD cases may impact your conversion or access to the eIS program in the long term.
Yes, you’ll be notified that a return request has been made and when eBay has stepped in to offer a refund on your behalf.
The hub accepts deliveries from 8:00am to 3:00pm. Which courier do you currently use? We can always reach out to advise them directly.

vintageandglamor

·8 months ago

1) Is there a way to get a list of all items not enrolled in EIS so we can try to solve individual listings not showing EIS in bulk?

2) I have read some are receiving discounted Canada Post rates to EIS, but I have not seen this. Is this only available to sellers close to your location?

3) Will there be a Western EIS hub in the future?

devon@ebay

eBay Staff

AdminOP8 months ago

Community AdvisorView listings

@vintageandglamor wrote:

1) Is there a way to get a list of all items not enrolled in EIS so we can try to solve individual listings not showing EIS in bulk?

2) I have read some are receiving discounted Canada Post rates to EIS, but I have not seen this. Is this only available to sellers close to your location?

3) Will there be a Western EIS hub in the future?

Hi @vintageandglamor!

Thanks for this feedback. This is something the team is actively exploring, though I can’t commit to a solution
Our eBay-negotiated rates are not yet live on eBay Labels but will be in the very near future. Keep an eye out over the next few business days.
We can’t commit to a firm timeline or location, but we are aware of the specific challenges for Western sellers and are working on a solution for them to more easily use eIS.

mandicrafts

·8 months ago

1) Will the EIS hub use any other carrier to the USA than DHL? Being a courier they seem to have a base rate of $24 shipping, even for small and light items which prices us out of the US market. Perhaps another carrier would have lower US rates?
2) Can eBay put in a column on Active Listings, or a feature in bulk edit, to pick out listings without COO?
3) Can eBay enable flat rate shipping to the USA but keep calculated shipping to Int'l so that we can add our own shipping methods to the US in which we can include the tariff, without having to come up with flat rate Int'l rates.
4) There are many items that do not show EIS US shipping rates even though COO is filled out, and they should qualify. Particularly for my collectible vintage Steiff, Schuco and other mohair plush toys. For those, I need to know which ones do NOT show EIS so I can either move them back to .com, or add my own flat rate US shipping to include tariffs. I have many examples. A Steiff Dachshund dog in 7 inches shows EIS US shipping, but the same Steiff Dachshund dog in 9 inches does not show EIS US shipping. Which makes no sense. But is there a way to find out which do not show EIS US without going through them one by one.
5) Does EIS exclude dinnerware, plates, tea cups and saucers, glasses, cutlery, mugs etc to the USA due to vague FDA rules? CP and UPS and Chit Chats all ship these to the USA. What is the criteria for EIS? Is it age? Is it category? Do these need to be listed on .com instead?

devon@ebay

eBay Staff

AdminOP8 months ago

Community AdvisorView listings

@mandicrafts wrote:

1) Will the EIS hub use any other carrier to the USA than DHL? Being a courier they seem to have a base rate of $24 shipping, even for small and light items which prices us out of the US market. Perhaps another carrier would have lower US rates?
2) Can eBay put in a column on Active Listings, or a feature in bulk edit, to pick out listings without COO?
3) Can eBay enable flat rate shipping to the USA but keep calculated shipping to Int'l so that we can add our own shipping methods to the US in which we can include the tariff, without having to come up with flat rate Int'l rates.
4) There are many items that do not show EIS US shipping rates even though COO is filled out, and they should qualify. Particularly for my collectible vintage Steiff, Schuco and other mohair plush toys. For those, I need to know which ones do NOT show EIS so I can either move them back to .com, or add my own flat rate US shipping to include tariffs. I have many examples. A Steiff Dachshund dog in 7 inches shows EIS US shipping, but the same Steiff Dachshund dog in 9 inches does not show EIS US shipping. Which makes no sense. But is there a way to find out which do not show EIS US without going through them one by one.
5) Does EIS exclude dinnerware, plates, tea cups and saucers, glasses, cutlery, mugs etc to the USA due to vague FDA rules? CP and UPS and Chit Chats all ship these to the USA. What is the criteria for EIS? Is it age? Is it category? Do these need to be listed on .com instead?

Hi @mandicrafts!

eBay has a broad network of partners based on the item destination, and commercial rates with each partner. I can’t comment on any negotiations except to say we are always looking for opportunities to expand our shipping network to benefit eBay customers.
This is a great suggestion we also received in the recent webinar. We have shared it to the broader team, though I can’t commit to anything here. We are also beginning to roll out tools to automatically apply COO information, though even in those cases it is generally recommended that sellers review and apply their own information.
This should be possible through the use of international rate tables, which would allow you to select calculated shipping for particular destinations, and flat rate shipping for others.
Item restrictions or exclusions to particular markets can vary based on hurdles our facility may face in border clearance, but we’re always looking for opportunities to refine those exclusions.
As it stands these exclusions are applied by category. Based on this, and your above comment, we will explore a solution to help sellers identify when eIS exclusions are being applied to their item.

intimewithmusic

·8 months ago

Hi @devon@ebay

Devon,

Thank you for taking our EIS questions. I have four;

(I'm gatefully in the EIS program)

1. I have painting equipment from retirement for sale. I'm trying to list a new paint sprayer hose (made in USA). EIS won't accept it. It posts "Does not ship to United States" if buyer with a US address checks the shipping details. The item is getting a lot of views but no one in the US can buy it. In the reverse, American sellers using EIS selling exactly the same Graco sprayer hose, have no issue selling it to Canada through EIS. I checked the listing for flaws like package size etc. It's a small box less than 2 kg. The only possibility I can see for the rejection is maybe it's restricted under EIS Canada "Heavy equipment and attachments" or "Hazardous materials " but it is neither of those. Other pro paint gear I'm listing fine with out any EIS issues.

Is there a problem with the EIS restricted goods list and can we please have a complete breakdown of the items that are on those restricted lists?

2. Without getting into reasons because there are just too many will an EIS hub open in Western Canada to service western Canadian sellers?

3. How does the EIS process items restricted in some countries but not in others? Sellers may inadvertently ship to a country that restricts them. An example would be knives. Many types can be sold to the USA but none can be sold to the UK. Other examples include certain wood species and natural materials that may be OK for some countries but not others? When one of these items reaches the EIS hub what happens next?

4. Buyers are encouraged to evaluate sellers with four feedback parameters. Through EIS "Shipping Speed", other than handling time, is greatly slowed down particularly for sellers further from the hub. As well, "Reasonable shipping Cost" through EIS is completely out of Seller control. Will these feedback choices be removed or amended if a seller uses EIS?

Thanks again!

InTimeWithMusic

reallynicestamps

·8 months ago

2. Without getting into reasons because there are just too many will an EIS hub open in Western Canada to service western Canadian sellers?

Worth bringing up again and again.

lotzofuniquegoodies

·8 months ago

@reallynicestamps wrote:
2. Without getting into reasons because there are just too many will an EIS hub open in Western Canada to service western Canadian sellers?
Worth bringing up again and again.

@reallynicestamps

@intimewithmusic

That sounds like it's in the works. How long unknown. They also mentioned a specific high discount with CP for shipping to hub. Again no time frame.

devon@ebay

eBay Staff

AdminOP8 months ago

Community AdvisorView listings

@intimewithmusic wrote:

Hi @devon@ebay

Devon,

Thank you for taking our EIS questions. I have four;

(I'm gatefully in the EIS program)

1. I have painting equipment from retirement for sale. I'm trying to list a new paint sprayer hose (made in USA). EIS won't accept it. It posts "Does not ship to United States" if buyer with a US address checks the shipping details. The item is getting a lot of views but no one in the US can buy it. In the reverse, American sellers using EIS selling exactly the same Graco sprayer hose, have no issue selling it to Canada through EIS. I checked the listing for flaws like package size etc. It's a small box less than 2 kg. The only possibility I can see for the rejection is maybe it's restricted under EIS Canada "Heavy equipment and attachments" or "Hazardous materials " but it is neither of those. Other pro paint gear I'm listing fine with out any EIS issues.

Is there a problem with the EIS restricted goods list and can we please have a complete breakdown of the items that are on those restricted lists?

2. Without getting into reasons because there are just too many will an EIS hub open in Western Canada to service western Canadian sellers?

3. How does the EIS process items restricted in some countries but not in others? Sellers may inadvertently ship to a country that restricts them. An example would be knives. Many types can be sold to the USA but none can be sold to the UK. Other examples include certain wood species and natural materials that may be OK for some countries but not others? When one of these items reaches the EIS hub what happens next?

4. Buyers are encouraged to evaluate sellers with four feedback parameters. Through EIS "Shipping Speed", other than handling time, is greatly slowed down particularly for sellers further from the hub. As well, "Reasonable shipping Cost" through EIS is completely out of Seller control. Will these feedback choices be removed or amended if a seller uses EIS?

Thanks again!

InTimeWithMusic

Hi @intimewithmusic!

Our item exclusions may include items that, while not wholly restricted, require additional hurdles for border clearance in our system that we cannot currently support. It can also vary for the same item based on the origin and destination country. If you think there may be a listing where this is applied incorrectly, I’d recommend flagging it to eis@ebay.ca.
From the very start, our team was aware of the unique circumstances in Canada that would make eIS less viable for sellers if we had only a single hub. While we can’t commit to a timeline or location, I can share that the team is working toward a hub solution that will make the program easier to navigate for Western sellers.
Item exclusions or restrictions can and will apply to some eIS-eligible countries but not all. In the case of knives, the regulatory hurdles in clearing them across borders is such that we’ve simply removed all knives from eIS. But there are also cases where additional restrictions in the destination country mean that our item exclusions apply exclusively to that country, but not others.
Good question! Any negative or neutral feedback incurred as a result of the international shipping and handling in an eIS transaction is automatically removed.