Bad faith Seller protection by Ebay. | Selling

canparts4u · 2024-05-24T11:15:25.333000Z

After 14 years of selling on eBay, I've become well-versed in the ins and outs of the platform, especially when it comes to returns and navigating buyer-seller interactions. I take pride in being an honest seller and have always enjoyed the thrill of finding great deals on eBay myself. However, lately, I've been facing a frustrating trend with returns that's seriously impacting my bottom line. It's not just the usual part of doing business; it's becoming financially unsustainable. I'm based in Canada, so when buyers return items incorrectly or incompletely, it's not just a matter of inconvenience; it's costly. Paying for express shipping both ways and then getting hit with customs fees because of incorrectly filled documents—it's a nightmare scenario. I've tried reaching out to eBay customer service, but it feels like banging my head against a brick wall. The offshore agents often seem disengaged, and no matter how much detail I provide, it's like they're not really listening. These returns are clearly buyer's remorse situations, and according to eBay's policies, they should be the buyer's responsibility to handle properly.But here's the kicker: the tracking shows the item as delivered by USPS, yet when I check with Canada Post, it's a different story—it's held until I pay additional fees. This has happened a staggering 10 times just this year alone. I'm at my wit's end. If things don't change soon—if I can't get some real assistance from eBay—I'm seriously considering closing my account. It's not a decision I take lightly, but the way things are going, I can't afford to keep absorbing these losses and dealing with the stress and frustration.

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Bad faith Seller protection by Ebay. | Selling | eBay Canada EN