Bad Feedback on a Cancelled Order – Anyone Else Experienced This? | Selling

chicweb · 2025-07-21T14:36:56.332000Z

Hi all, I just experienced something odd and a bit frustrating. A customer placed an order, then asked to cancel just a few minutes later. We agreed, and of course, didn’t ship anything. A few days later, the same buyer left negative feedback saying they never received the item. We responded politely, then submitted a feedback removal request, since, obviously, the item was never shipped because they cancelled. Here's the strange part: the removal request was denied by an agent, with the reason being that there was no tracking information provided. Well... of course there isn’t any tracking... the order was cancelled. Is this something that happens often on eBay? It makes me question how seller liability is handled in these kinds of cases. If a buyer cancels, why should we be penalized as if we failed to ship? For what it’s worth, the feedback doesn’t appear anymore. Maybe the buyer removed it? Maybe another agent reviewed and fixed the situation? Or maybe it was just a mistake by the first team member (which happens... we're all human). Still, it left me with a big question mark about how these things are processed. Curious to know if others have gone through similar situations. Thanks for reading.

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Bad Feedback on a Cancelled Order – Anyone Else Experienced This? | Selling | eBay Canada EN