Be Alert "Mail Forwarding" Scam from a Buyer

Summary: summerhill_2022 warns the community about a mail forwarding scam involving a buyer. The scam reportedly involves convincing individuals to forward packages under the guise of a legitimate transaction, often leading to unwanted consequences for those who participate. sculptressme, reallynicestamps, and marnotom! partake in the discussion, raising awareness and emphasizing the importance of vigilance in online transactions. A participant mentioned their personal encounter, which led to further discussion on preventative measures. The community is advised to remain cautious and verify the legitimacy of such requests.

I was scammed by a buyer who used USPS "Mail Forwarding Service" that provides to movers to redirect the parcel to incorrect new address from Atlanta to California. And the parcel was stuck due to insufficient address to gave the buyer time to open a INR case. I contact Canada Post to open a ticket to find the parcel. But ebay refused to extend the time for me to investigate and closed the case, I lost, Buyer got the money. And 2 weeks later, the parcel was corrected and successfully delivered to the buyer. I appealed the case with the proof of delivered parcel. But I lost again because the delivery was made after case closed. I fought and called the customer service to escalate, but got same decision. And I got a big strike "Transaction with defect without seller's resolution" that ebay refused to remove. I reported ebay several times "possible mail scam" since the parcel was redirected to the new address. Nobody cares. My last fight was that I reported the buyer as a scammed. Here I am, write down my story to remind every seller "be alert about a completely new account" and track the parcels. "Buy shipping labels from ebay system, change nothing on addresses and ship out on time" does not protect you from seller's protection plan. Ebay only checks the buyer does not make any change on address from ebay system. They don't care he can forward parcels to somewhere else. Canada Post gives me suggestions when it happens again, try to intercept back to me, the intercept service need pay USD 17 plus shipping. Now I am not qualified to claim insurance and shipping label because the parcel was successfully delivered. I lost all the money and the item, and got a big strike. I am the only victim, even ebay got his fee

summerhill_2022

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Posted 1 year ago·Last reply 6 months ago

4 comments

marnotom!

·7 months ago

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Did the item reach the address (or ZIP code) in the transaction details before being redirected? See the section of the Money Back Guarantee entitled “Exclusions and special coverage when the buyer doesn't receive an item”:

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy

summerhill_2022

OP6 months ago

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The buyer used "USPS mail forwarding service" to redirect from East coast to West, and then the buyer filed "item not received" and won. After he won, he contacted USPS to redirect back to his home. He never revised his home address in the ebay system. So I failed twice to appeal this case because ebay did not see any abnormal action from this buyer's account. But Canada Post help me to investigate this case and gave the evidence to show the buyer set up "mail forwarding service". I submitted the evidence to ebay, but ebay said this case was closed before I collected all evidences to show this buyer is a scammer. So I lost my item and my money, that's why I wrote this post to remind other sellers when you see your item is being "Forwarded" in the tracking system, you should contact Canada Post to stop and get the item back to you.

reallynicestamps

·7 months ago

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I fought and called the customer service to escalate, but got same decision.

The phones are answered by subcontracted call centre based in Utah. Their employees are poorly trained.

Here are your options for contacting Ebay Customer Service.

Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.

 https://www.facebook.com/ebay -Message button in upper right on landing page.
#204760888466
https://www.instagram.com/ebayforsellers/

 https://community.ebay.com/t5/Selling/How-do-I-contact-Customer-Support/m-p/32016431#M1783851 -> Automated Assistant, type AGENT -> enter. You will then get more options. Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available.

So sometimes you can request a call back and sometimes you can't.

Sometimes you have the Chat option available and other times it won't me.

If it is important to you to use one of those options, just try back later. 
The social media Chat accounts are covered by trained eBay employees with some authority.
And you get a transcript so you can compare what you heard with what you were told.

sculptressme

·7 months ago

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