Blocked from using customer service? | Selling

cheapojoes · 2023-12-04T01:47:56.310000Z

I believe I am banned from customer service. Is this possible? When I ask for an agent in the chatbot, it says "sure" and then tells me to email them. I have spent hours navigating the website and there is quite literally no way for me to speak to a human. I've been trying for 6 months. A rep told me they would remove feedback from a fraudulent account, but it's still there, and I cannot contact anyone. It's not very helpful that my last feedback is questionable. All I want is ebay to honour what they said they'll do and remove the feedback. It's damaged my brand and ability to sell. Do they really not understand that by me selling, they make money? What's going on here? After confronting the fraudster, they asked ebay to remove the feedback. Ebay said they would. I contacted ebay, they told me the same thing. They never did. I told the fraudster to change the fake negative to a neutral and they did because I know where they live so they freaked out. Ebay decided to not even listen to the buyer or seller, and I'm left damaged by it. Yet I can't get a human to talk to now? I just don't understand how people are supposed to do business like this. You're paying a service for zero service. I would love to throw my entire inventory up on ebay but the fact that I can't get a human being to speak to pretty much squashes that. Shame, after 20+ years on here. They literally don't care I guess.

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Blocked from using customer service? | Selling | eBay Canada EN