Broken Button in Seller Hub

Summary: sapphyres-designer-jewellery reported that a button with dots in their Canadian store is broken, preventing them from printing packing slips directly from the orders page, unlike the dot com site where it works fine. tuckhouse2021 confirmed experiencing the same issue with non-responsive buttons. lotzofuniquegoodies and devon@ebay added that eBay's ongoing technical adjustments have caused several glitches, including tracking and shipment tab issues. A ticket under ALERT16070 has been raised to address the problem on the Canadian site. Other participants mentioned related glitches, such as non-working links on orders pages and item revision issues, while dinomitesales noted that the button works for them, suggesting that the issue might not be universal. flipistics suggested refreshing the page for better results. Additionally, regs43 experienced a glitch where marking Lettermail as shipped results in a page of code. Overall, it appears to be a technical issue affecting multiple users on the Canadian site.

This button is broken (the one with the dots):

I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped it.

This is a new sale, the button doesn't work.

Is this happening to anyone else? On the dot com site my button works fine, I've printed some orders from there last night and today. It seems to only be in my Canada store I can't make the drop down appear.

sapphyres-designer-jewellery

363 View listings

Posted 1 year ago·Last reply 1 year ago

13 comments

regs43

·1 year ago

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Everytime I mark a Lettermail sale as shipped I get a page of code, so thats also broken as well, has been doing this for a week or so.

Happens with my other store as well (and yes a different browser)

lettermail issue.jpg

lettermail issue 2.jpg

flipistics

·1 year ago

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I find that sometimes you have to refresh a few times for various buttons and features to work.

dinomitesales

·1 year ago

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Working fine on my end. I just used the "three dots" button on the same page as in your screenshot to print a packing slip.

easoss

·1 year ago

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It also wouldn't allow item revisions. There is a glitch somewhere.

cottagewoman

·1 year ago

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No links or buttons are working on the orders pages - awaiting shipment, all orders, paid and shipped. This is on .ca only, not on .com.

sapphyres-designer-jewellery

OP1 year ago

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Do you mean this?

I concur, they're not working for me either. The drop down where it says "orders" seems to be working (that's how I got my paid and shipped list to show up).

ricarmic

·1 year ago

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Clicking on the tracking number for items started not working for me yesterday as well.

If I go into the item and click on tracking it works fine from there....

Just another float in the latest glitch parade... 😉

lotzofuniquegoodies

·1 year ago

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@sapphyres-designer-jewellery wrote:
This button is broken (the one with the dots):

I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped it.

This is a new sale, the button doesn't work.

Is this happening to anyone else? On the dot com site my button works fine, I've printed some orders from there last night and today. It seems to only be in my Canada store I can't make the drop down appear.

C.

@sapphyres-designer-jewellery

@tuckhouse2021

@devon@ebay

eBay doing more random tinkering under the hood. Yesterday was checking US tracking on shipments from sales page. Tracking links were not accessible. Had to go in to each order, using the 3 dots and check that way. Approx. 2 hours. Now the awaiting shipment tab seems to be not available. Same situation with 90 days tab. Workaround seems to be access orders via Payment page.

sapphyres-designer-jewellery

OP1 year ago

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@lotzofuniquegoodies wrote:
@sapphyres-designer-jewellery wrote:
This button is broken (the one with the dots):

I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped it.

This is a new sale, the button doesn't work.

Is this happening to anyone else? On the dot com site my button works fine, I've printed some orders from there last night and today. It seems to only be in my Canada store I can't make the drop down appear.

C.
@sapphyres-designer-jewellery
@tuckhouse2021
@devon@ebay
eBay doing more random tinkering under the hood. Yesterday was checking US tracking on shipments from sales page. Tracking links were not accessible. Had to go in to each order, using the 3 dots and check that way. Approx. 2 hours. Now the awaiting shipment tab seems to be not available. Same situation with 90 days tab. Workaround seems to be access orders via Payment page.

I forgot, after all the effort to print a packing slip (from the order page) and then get a shipping label at Stallion, I couldn't put the tracking number in with that link (same problem/page as the three dots).

I went into the order and added it there. Took some extra time, but it wasn't too serious, there were only 3 orders. I just thought it was a glitch and would be fixed soon, but now it's been broken for 2 days.

devon@ebay

Admin1 year ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@sapphyres-designer-jewellery wrote:

This button is broken (the one with the dots):

I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped it.

This is a new sale, the button doesn't work.

Is this happening to anyone else? On the dot com site my button works fine, I've printed some orders from there last night and today. It seems to only be in my Canada store I can't make the drop down appear.

C.

@sapphyres-designer-jewellery

@tuckhouse2021

@devon@ebay

eBay doing more random tinkering under the hood. Yesterday was checking US tracking on shipments from sales page. Tracking links were not accessible. Had to go in to each order, using the 3 dots and check that way. Approx. 2 hours. Now the awaiting shipment tab seems to be not available. Same situation with 90 days tab. Workaround seems to be access orders via Payment page.

Hi @lotzofuniquegoodies! Thank you for reporting this. There is a ticket open for the Canadian site under ALERT16070 for the issue of sellers being unable to click on 3 dots under actions in all orders page. They are working to have this resloved as soon as possible.

lotzofuniquegoodies

·1 year ago

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@devon@ebay wrote:
@lotzofuniquegoodies wrote:
@sapphyres-designer-jewellery wrote:
This button is broken (the one with the dots):

I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped it.

This is a new sale, the button doesn't work.

Is this happening to anyone else? On the dot com site my button works fine, I've printed some orders from there last night and today. It seems to only be in my Canada store I can't make the drop down appear.

C.
@sapphyres-designer-jewellery
@tuckhouse2021
@devon@ebay
eBay doing more random tinkering under the hood. Yesterday was checking US tracking on shipments from sales page. Tracking links were not accessible. Had to go in to each order, using the 3 dots and check that way. Approx. 2 hours. Now the awaiting shipment tab seems to be not available. Same situation with 90 days tab. Workaround seems to be access orders via Payment page.
Hi @lotzofuniquegoodies! Thank you for reporting this. There is a ticket open for the Canadian site under ALERT16070 for the issue of sellers being unable to click on 3 dots under actions in all orders page. They are working to have this resloved as soon as possible.

@devon@ebay

Any chance of having an open post/forum on ca listing tickets that are in the works like on com, date started and status and then leaving that post up when it has been resolved? The history is critical in these situations. There are times when support believes something has been resolved but it was never 100 % resolved or it has magically returned. Gives sellers and/or buyers a place to start then they discover the same issue.

devon@ebay

Admin1 year ago

Community AdvisorView listings

@lotzofuniquegoodies wrote:

@devon@ebay wrote:

@lotzofuniquegoodies wrote:

@sapphyres-designer-jewellery wrote:

This button is broken (the one with the dots):

I was trying to ship yesterday and I couldn't get it to give me the options (so I could print a packing slip). I found a work around by going into the sales order and printed from there. Then I shipped it.

This is a new sale, the button doesn't work.

Is this happening to anyone else? On the dot com site my button works fine, I've printed some orders from there last night and today. It seems to only be in my Canada store I can't make the drop down appear.

C.

@sapphyres-designer-jewellery

@tuckhouse2021

@devon@ebay

eBay doing more random tinkering under the hood. Yesterday was checking US tracking on shipments from sales page. Tracking links were not accessible. Had to go in to each order, using the 3 dots and check that way. Approx. 2 hours. Now the awaiting shipment tab seems to be not available. Same situation with 90 days tab. Workaround seems to be access orders via Payment page.

Hi @lotzofuniquegoodies! Thank you for reporting this. There is a ticket open for the Canadian site under ALERT16070 for the issue of sellers being unable to click on 3 dots under actions in all orders page. They are working to have this resloved as soon as possible.

@devon@ebay

Any chance of having an open post/forum on ca listing tickets that are in the works like on com, date started and status and then leaving that post up when it has been resolved? The history is critical in these situations. There are times when support believes something has been resolved but it was never 100 % resolved or it has magically returned. Gives sellers and/or buyers a place to start then they discover the same issue.

Hi @lotzofuniquegoodies! Thank you for the suggestion. I would have to run this be the Legal Team to see if it is possible.

tuckhouse2021

·1 year ago

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HI-Yes I also had the same problem trying to prepare a package for shipping this morning. I also had to use a work around. The three buttons are not responsive.