Buyer asking me to change delivery address after item already delivered | Selling

themaritimegirl · 2024-05-12T13:53:12.949000Z

Hello - I'm a Canadian seller who recently sold an item to a buyer with a Canadian shipping address. The item was shipped via Canada Post, and the tracking says the item was successfully delivered a week ago.Today, the buyer messaged me saying that the address I was given is incorrect, and is asking if I can ship the item to a new address. The weird part is, the "new" address is exactly the same as the old address, except a single line was added that says "DXB [bunch of numbers]", which I've never seen on a Canadian mailing address.I don't know how far this issue is going to be taken, but I'm wondering what my responsibility is here? I obviously can't change the shipping address when the item was already successfully delivered to the address I was given. What I've told them so far is that since the tracking says the item was delivered, if they did not receive it, then they should go to their local Canada Post office and seek their assistance.

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Buyer asking me to change delivery address after item already delivered | Selling | eBay Canada EN