Buyer claims item is defective. I know it's not. Issue partial refund? | Selling

timelesstechtrove · 2026-04-18T20:00:50.785000Z

I recently sold an item that I know works, yet the buyer is claiming that it does not. He has filed for a return with the reason "doesn't work or defective."Each and every time this has happened in the past, I have had the item shipped back to me. The item has either worked perfectly fine or been damaged by the buyer.I don't wish to issue a return label for this item, as the cost to ship it back is more than the item is worth. I have already communicated to the buyer that I would like him to provide a video of it not working and also asked him what the issue was with the original part he is replacing. They are now not replying.My question is: am I best to issue the partial refund now, or wait it out until eBay steps in in a few days?

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Buyer claims item is defective. I know it's not. Issue partial refund? | Selling | eBay Canada EN