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Buyer Didn't Receive Item
I shipped an item to buyer in the States and even though the tracking shows that it was delivered January 20th she didn't get it. I told her to check with her neighbours but other than that I don't know how to help her.
She told me that she had an item delivered to a neighbour by mistake a few days ago and I suspect that's what happened with my item as well.
It was shipped via Tracked packet and fully insured. Is there anything I can do for the buyer?
2 comments
momcqueen
·8 years agoAs has been told to you by the other experienced users that have responded, neither ebay nor paypal will hold you responsible as the seller for this problem if you have tracking that shows the item was delivered to the address to which it was supposed to be delivered.
That being said, put yourself in the shoes of your buyer who is left in the cold with this. You can afford to be generous with this because your butt is covered: tell them you will cooperate with whatever investigation the postal system will need to do in order to accommodate their problem, and mean it. Call Canada Post and tell them you need to open a ticket about a Delivery Scan Error with a tracked parcel you sent to the USA which your buyer says they did not receive. There will be some kind of investigation, you may have to provide a statement and the contact information of the buyer etc. It will take weeks to probably ultimately go nowhere but you can at least offer moral support to the buyer in this situation.
Do this at least for your buyer. It is a terrible feeling to see the parcel you paid for says it is Delivered but it is nowhere to be found. Maybe it was stolen instead of misdelivered. Who knows.
mrdutch1001
·2 years ago@kh-syedse
@kh-phdan
ZOMBIE THREAD FROM 2018!