Buyer is saying I sprayed too much febreeze, I don't even own a fabric spray | Selling

nnocturnes · 2018-11-15T08:14:06.184000Z

I sold a brand new with tags sweater which tracking shows was delivered just today. The buyer messaged me a couple hours after delivery saying the sweater smells like it was over saturated with something like Febreeze, claiming that as soon as the parcel was opened, two of their family members "who have asthma" have been in "respiratory distress". S/He is demanding to know what I used on the sweater so they can "contain the agent" and "protect the family". This blew my mind for a few reasons. I've only had the item for a short period of time after purchasing from the store itself, which doesn't use fragrances. It's been in my closet in its own shopping bag. I don't own any fabric sprays and don't perfume my closet whatsoever. I used tissue and a plastic poly mailer bag, both unscented and odourless, to ship the sweater. No diffusers, scented candles or anything at my place. I always leave windows open for fresh air no matter the weather so even if it did have a smell it would have been aired out in that time period. The buyer didn't open a case but I feel like s/he will and I'm fearful that I'm being scammed. I know eBay tends to side with Buyers. What could I do to prepare if that's the scenario?

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Buyer is saying I sprayed too much febreeze, I don't even own a fabric spray | Selling | eBay Canada EN