Buyer keeps money and item? How can I escalate | Selling

doorfiesta · 2023-11-06T18:12:45.192000Z

I had a buyer buy a item, try to return it. I denied because I showed all damage. I contacted 4 different eBay customer representatives, and they all said i don’t have to accept it.In this time, the buyer sent me a message of a screenshot from a eBay rep, basically saying I was trying to blackmail him. Every 2nd word in the screenshot was spelt wrong, and I reported him on suspicion that he was forging messages. EBay literally told me to CALL THE POLICE if he kept messaging me.Fast forward, get an email saying I’m going to have to send a return label, I call eBay, they side with me. The person I was on the phone with told me that he was settling it right then and there, that I’d have nothing to worry about, and as I was on the phone with him he’d close the case, I’d keep my money, buyer keeps the item. Perfect.I woke up today with an email saying the buyer has been refunded the full amount, and he is keeping the item. How is this legal? This feels like robbery. Do I have any legal ground to stand on? Being told time and time again there was nothing left I had to do. Only for the money to randomly be taken out of my account?It’s ridiculous, and eBay should ashamed. Please let me know how I can proceed to get my money back.

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Buyer keeps money and item? How can I escalate | Selling | eBay Canada EN