Hello...I recently sold a designer handbag that is that weird color between beige/gray/taupe. I listed the item using accurate photos which the buyer said looked like off white on her phone. In item details was listed as grey/gray neutral/taupe. She claims the item "I was expecting a beige off-white color, I received a grey bag". I spoke to an agent that told me that color is not a valid reason for return and the case would be found in my favor as a buyer remorse claim.&n...

Do you have the option of accepting or denying the return? If so, then it is a buyers remorse return and you can deny it since you do not accept returns. Or you can accept it and it is up to you whether you or the buyer pay return shipping. If you do deny it, the buyer may just decide to keep it or they may file a payment dispute with their payment provider later on. Those can be difficult to win. If you don't see the option of denying it then you really do not have a choi...

Buyer opened an INAD for color...what to do? | Selling

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Buyer opened an INAD for color...what to do? | Selling | eBay Canada EN