I have been selling on eBay for over 20 years and am an above standard seller. I used to sell china so I package incredibally well, lots of packing and double boxed. I currently sell craft punches which are basically indestructable, but I still package like china.I have had two buyers open a request refund or replace item without sending me a message first. One said the punch never arrived, but Fedex had the picture of delivery so that dispute was closed immediatley in my favor...

Accept the Claim.Send the return shipping labelWhen the punch* is returned, refund promptly.You can ask that the customer use your packaging "so you can see where the problem came in". Don't expect them to use it though. If the item returned is not what you sent you can deal with that at that time. If you argue at this point, you may lose the Claim.The buyer get a refund from eBay, which then gets it from you.You get a Defect for not cooperating.Defects mean your fees may rise, you may...

Buyer opens return/replacement request for damaged item and no pictures | Selling

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Buyer opens return/replacement request for damaged item and no pictures | Selling | eBay Canada EN