Hello, I sold an item which the buyer has refused delivery because they did not want to pay $30 in duties. The tracking shows that they had refused delivery twice and that the item is now being shipped back to me. The buyer has opened a return request claiming "Doesn't match description or photos". I called ebay and explained the situation they basically said the buyer has lost their buyer protection and I do not need to refund them. They also said that I should accept the retur...

@ca_suhai wrote:Yes buyer does not have item in their possession. Im not sure why they would need a return label but they started a return and it says that I have until dec 10 to respond or ebay will step in. Should I just leave it and do nothing ?If you leave it and do nothing, you will almost certainly have eBay's AI step in and find in favour of the buyer. That means you won't have the sale, you won't have the item, and you'll receive a strike on your account. I wouldn't recommend doing...

Buyer refused item | Selling

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