Buyer Requested Refund Then Deleted Account | Selling

northstarcardsca · 2024-02-07T06:55:19.871000Z

Hi all, weird selling instance I have a question about - hoping someone can help.I recently sold two items to the same buyer (0 feedback) in the same day, so I chose to combine the items and ship together.The day after the estimated delivery date, I receive a message that the item was not delivered, and a custom message of “I want a refund”. The items are trading cards, and returns are not allowed (barring them not showing up, or the description being incorrect). Unfortunately, due to their individual values, I shipped lettermail (no tracking).Anyways, I asked the buyer if the other item arrived (as they were packaged together and they hadn’t opened a ticket), and to let me know. A few days have gone by with no response, so I go to reach out again. The buyers account is no longer active, and has been deleted.The resolution date for the ticket is in two days, and I’m curious whether I should issue the refund still? If the account was deleted with 0 feedback just a days after a purchase, it makes me think EBay flagged them for fraud or something?Is this something I should contact customer service about, or should I just bite the bullet and refund regardless?Any insight is appreciated!

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Buyer Requested Refund Then Deleted Account | Selling | eBay Canada EN