Buyers ghosting in INR cases | Selling

rocketscollectibles · 2023-05-17T09:18:16.214000Z

I know there is nothing to do with lettermail INR cases, i'm just curious of how would you interprete this situation. Last few times after a case is closed, i tried to contact buyers a week or two later to ask if they received. They always ghost. Even if i can see from their feedbacks received from purchases that they are active. Few days ago someone opened a case without contacting and shortly wrote 'not received, i would like a refund'. I answered to case with a message, asking some time and explaining delays are possible (it was shipped 20 days ago, east canada to west united states), no response. 2 days after i messaged again to ask if it was received, it was the beginning of the week, and again if he could allow the week, ghosted again. Over time i noticed a tendency from most people opening INR cases to ignore seller's messages. This is just suspicious to me as they seem only interested in their money back, and not their item. Pointing to me that it's false claims. They would bother about receiving what they wanted, if they did not already received it, IMO. Just curious. Would you also assume this behaviour point that those are false claims? I wonder how to interprete it, as i feel giving customer service, requesting additional time, or expecting a possible payback arrangement, is maybe just a waste of time. I don't feel like any INR case i have is actually true.

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Buyers ghosting in INR cases | Selling | eBay Canada EN