Canada Post "Return to Sender" checkbox not present | Selling

microprogrammers · 2024-09-27T15:00:08.210000Z

I have been an EBAY seller for 15 years now and every time an item is not received by the customer, the customer initiates a claim through ebay. I sell on other sites where the Canada post shipping is not integrated like it is on ebay, meaning you have to log in to the Canada Post website using your Canada Post account and ship the parcel from there. Using the Canada Post website you are given a choice for non-delivery instructions, "return to sender" or "abandon item". I always select return to sender", and the item is always returned to me if for some reason the customer didn't pick up the item or there was another issue. Please see the attached picture.Canada Post Website Using ebay with the integrated Canada Post shipping (not going directly to Canada Post website), this option is not there.So when an ebay user claims he/she didn't get the item I have no choice but to refund the customer or ebay will do it for me, and I don't have a choice in the matter. I am sending these items with small packet air international shipping without a tracking number because the tracking option would cost $50 or more for a $20 item. Please don't suggest I ship using a tracking number because NOBODY will buy an item for $10 and pay $50 - $80 for shipping, I might as well close up shop now. All I am looking for is for the parcel to be returned to me, since I am forced to refund the customer the cost of the item & the shipping cost. This is never done because you can't specify return to sender while using ebay shipping (canada post, international small packet air) Ebay gives a shipping discount more than Canada Post will give me if I use the Canada Post website directly so I would rather use the EBAY shiiping method if possible. I thought of printing a label "if undeliverable, return to sender" and attaching it to the parcel.Looking for any useful suggestions or advice.

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Canada Post "Return to Sender" checkbox not present | Selling | eBay Canada EN