Canada Post Tacking on Extra Charges for Shipping labels and NOT notifying me with an Explanation | Selling

nowthenandagain1 · 2022-04-29T17:45:23.993000Z

Hello Sellers For the last month I have noticed that when I purchase a shipping label from Canada Post through eBay's system I am charged an amount, lets say of $17.65 for an item. When the postage amount for the label clears through my account (usually within 4 to 5 days) I am being charged an additional 50 cents bringing the total to $18.15. (this is only an example) This week ALL the labels I had purchased were increased. I have called eBay and they told me that the extra charge was through Canada Post and they have nothing to do with it. Canada Post has NOT notified me of the reason why any of the items warranted an extra amount tacked on. We're not talking several dollars here. On average about .40¢ to .60¢. I am quite aware of Canada Post's charges when a package is oversized or over weight. But it is NOT that. This has become each and everyone of my deliveries and only, as I said, for small amounts. I get no notification from Canada Post and nothing from eBay. Something tells me this may have to do with the price of gas fluctuations??? If it is, why are we not being notified??? We SHOULD be charged the amount that we were told it would be. Just take a look at the drop down menu in ORDERS on your My eBay Page. At the bottom of that drop down menu you’ll find Shipping Labels. Go to that and compare the prices there to the ones you are being charges. Once again Canada Post is gouging. As if the HUGE amounts they charge for gas wasn't already enough. Do any of you remember the time Canada Post had their hands slapped for overcharging customers who used manifests (early 2000's). We were given hundreds of dollars as retroactive reimbursements for the overcharges they had made. This stinks of the same Canada Post tactic. eBay Canada should be requiring an explanation from them as well. They basically have given Canada Post carte blanche to debit my account. Not good business practices if you ask me. I would NEVER be allowed to do that AND.....This has NOTHING to do with dimensions, cubed weight whatever. When I am quoted $11.22 for a Small Packet Air label weighing 250 grams with dimensions of 21x16x13 cm for delivery to California from Ontario it should be $11.22 To find that my eBay account is debited for $11.93 has nothing to do with weight or size. Canada Post is required to honour the Small Packet fee of $11.22. I want an answer. I'm going to complain to Canada Post and get a complaint ticket. I can only contact the Ombudsman/Woman with one. I would urge anyone else out there who is experiencing the same thing to also complain. I'd appreciate hearing from any one whether you are Canadian or American. Thank you

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Canada Post Tacking on Extra Charges for Shipping labels and NOT notifying me with an Explanation | Selling | eBay Canada EN