Canada Post tracking not updating on Ebay......A G A I N.
Summary: fergua3 expressed frustration over ongoing issues with Canada Post tracking not updating on eBay, mentioning that this issue has persisted for a long time. hansatrade and kraisask echoed the problem, noting discrepancies between working tracking on courier websites and outdated updates on eBay. There were discussions on whether this issue was related to manually or automatically uploaded tracking, with several different users sharing their experiences. Some participants observed discrepancies in tracking designations and raised concerns about the impact on seller performance ratings. devon@ebay mentioned that the issue is being reviewed by the shipping team. Eventually, fergua3 noted improvement and praised eBay for providing more detailed tracking information than Canada Post's own website.
sigh......it's a never ending struggle with Ebay glitches. Canada Post tracking is not updating at all on Ebay, again. Last time this happened it was over a year before it was fixed. Last time there were at least partial updates. This time no updates at all. Just says 'tracking number provided' and then never updates, even when package is delivered days ago and shows that way on CP's website.
I'll point out again that there would be far fewer gltiches on Ebay if they would stop making unnecessary cosmetic changes to the way information is presented and just leave well enough alone.
mcrlmn
·2 years agoGeez... More often than not, the problem is that Canada Post is not entering or updaying tracking info.
fergua3
OP2 years agoThe Canada Post tracking has been working well for several weeks now. In fact, it's working BETTER than the tracking on Canada Post's own website, in that in some cases it offers more detail than is displayed on CP's own site.
For example, today, i had a package out for delivery and then delivered. On CP's site the delivery location was not shown, just the fact that it had been delivered, but on the Ebay tracking it showed the location.
Well done Ebay.
flipistics
·2 years agoI checked and all of my tracking seems to be updating normally on all 3 stores. Have you checked tracking on another device or web browser to see if there's a caching issue? Otherwise, it might just be some problem related to a small number of accounts (and is probably driving some poor coder crazy somewhere). Definitely needs to be fixed though (along with a ton of other important bugs that have hung around for months).
teenytrinkets
·2 years agoYeah, it's been 5 days now for me for a manually entered tracking number.
All my ebay label tracking numbers are updating fine, though.
lotzofuniquegoodies
·2 years ago@teenytrinkets
@fergua3
@mcrlmn
@hansatrade
@kraisask
Sadly seeing the same. All over the map. CP/USPS websites are fine. Is anyone seeing anything weird with charges for postage going throught. I had 1 charge on the weekend where the package hadn't even been dropped off. Normally it has to reach sort plant to get billed. For majority of shipments billing takes between 2 and 7 days. Tracked is definitely faster than small packet air. As a side, I've seen intermittent reports (tracking not updating ebay labels) of this on the dot com board with lots of frustration as to a why.
-Lotz
lotzofuniquegoodies
·2 years ago@fergua3
@devon@ebay
Created an Expedited lite label this morning. Information inputted 23 x 18 x 3 cm 180 grams. Note: (actual measurements)
Label printed as 5 x 5 x 5 cm 180 grams. Totally fictional inaccurate measurements!!!
These modifications, like incorrect customs data displaying on the printed label should never happen. How will this be billed? Stay tuned!!!!!!!!
-Lotz
hansatrade
·2 years agoThat was always like that - 5 x 5 x 5 cm. I always add such a note on the package:
I shipped many of them, probably around 20 or more - never had any problem.
lotzofuniquegoodies
·2 years ago@hansatrade
I did think it was a little strange when the service originally rolled out that "Expedited Lite" was not on the package. As for the measurements that show up, shouldn't they in theory match the info that was inputted? I would also think that if, for example the measurements inputted when you factor in dimensional weight the parcel is over the limit an error message should display advising you that option is not available? Because I don't use the service very often the possibility crept into my mind that the 5x5x5 was some new kind of technical glitch vs me doing it in error.
-Lotz
hansatrade
·2 years agoThat surprised me, too - it's why I add my own label with explanation. Just in case ...
fergua3
OP2 years agoIs this going to be fixed at some point? Not one of the Canadian tracking numbers i've uploaded in the last several weeks has had a single tracking update, even though all have now been delivered. Some of the older ones are even starting to contain warning messages about being overdue for shipping.
Cripes, if positive buyer experience is so important to Ebay, then tracking should update. No?
The tracking numbers in the tracking history are even linked to Canada Post's website. Clicking on the tracking numbers takes you to CP's site which shows the items tracking history and that they've been delivered. So Ebay has access to that information.....they just aren't bothering to post it. Inexcusible.
mcrlmn
·2 years agoStill waiting.
mcrlmn
·2 years agoI've been waiting since Jan 04 for a tracking update from Canada Post on Amazon... and Canada Post's website.
Same scenerio with my last Canada Post delivery of an Amazon purchase.
It's got nothing to do with Amazon.
kraisask
·2 years agoNoticed the same thing for the most recent items I sold. I'm still somewhat new - without the tracking updating, how do we get the completion status and receive the funds for the items?
hansatrade
·2 years agoDon't worry. The broken tracking doesn't affect your payment's status.
hansatrade
·2 years agoA common problem. Then we get the famous "no carrier scan", even if the tracking works perfectly on all other websites... 🙄