Canadian Buyer charged double shipping for 2 items? | Selling

rdemaree · 2025-03-12T08:16:11.610000Z

I had a customer in Canada buy 2 items from me and was charged the shipping rate for both items instead of the items being combined and calculated based on weight like I thought I had set up my shop to accomadate. Whats going on here? Did the customer simply not checkout properly or did I not set up combined shipping properly? the items are 2 tubes of paint. 1 seperate listing each. different color is the only distinction between the 2. same size and weight etc. i sell handmade artist materials. I dont want my customers to be paying crazy extra shipping fees when its all going into the same box and want to sort this out NOW so it doesnt drive away business. Help!

Discussions

Canadian Buyer charged double shipping for 2 items? | Selling | eBay Canada EN