Canadian sellers getting US buyers that state being blocked during eIS purchasing/paying process | Selling

lotzofuniquegoodies · 2025-12-11T17:04:38.294000Z

One more can of worms to add to the collection. Just throwing it out there for something to ponder. As an alternate possibility in these situations is it possible the buyers mailing address is a po box? According to eIS dot com page exceptions list PO boxes are not acceptable. Noted search results posted below are USA to Canada but should work(not work) the same way in reverse. Canada to USA appears to be using DHL with eIS so courier would be in play. It does not mention as far as can find as an exclusion (PO Boxes) on the Canadian eIS help page. No, items shipped via eBay's eIS (eBay International Shipping) to Canada generally cannot be delivered to a P.O. Box because eIS uses private carriers (like UPS/FedEx) in the destination country, and they don't deliver to PO Boxes. However, if the seller ships directly to you via USPS (which becomes Canada Post in Canada), then a Canadian PO Box might work. For eIS, you need a physical street address for delivery to the eIS hub. Personally I have never had an issue sending to a po box so in my current settings they are not included as an exception. But it is possible eBay views this as an issue so is blocking sellers/buyers during the paying process. Anyone who uses couriers...UPS etc would have a similar problem shipping to a US buyer. (PO boxes are in also in play in the EU and other countries.) It's been reported as a problem on the dot com forum doing a quick search. Their work around is to make sure to use USPS when shipping to Canada. (Not like Canadian sellers can use eBay labels/CP to the USA currently.)

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Canadian sellers getting US buyers that state being blocked during eIS purchasing/paying process | Selling | eBay Canada EN