Cancellation due to concern over Customs. Add info to description? | Selling

byto253 · 2023-07-30T02:56:40.678000Z

I just had a cancellation and got this message:"i ordered this by mistake, if this is from Canada, i do not want to pay customs fees, not sure how that even works. i though you were in the U.S. so i need to cancel this order." This is from a seller with over 4k feedback as well. Something that is not talked about much is the effect that being a foreign shipment impacts sales. I see threads about folks wondering why their stuff is not selling and others are. I think you cannot discount the fact that even Canada to the US represents a foreign shipment and that puts a damper on things. All things being equal, I go to a Canadian source myself. Has anyone ever put information in their listing along the lines that "shipping to the US will not incur any additional charges and expenses. The shipment will be tracked and delivered to US buyers by USPS." The wording needs work but that is the idea. I tend to swing between thinking putting info like that would be useful vs. keeping it very simple and not highliting the fact that I am in another country. Appreciate hearing your thoughts on this.

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Cancellation due to concern over Customs. Add info to description? | Selling | eBay Canada EN