Cancelled Orders Impacting My Selling Limit
Summary: kenneth686321 is a new eBay seller who started in December 2022 and is facing an issue with a 10-item selling limit. They've experienced three cancellations due to payment scams, which still count against their limit, leaving them with only four listings available. reallynicestamps inquires whether such cancellations affect new seller limits and mentions the four-day period for unpaid items. devon@ebay responds, confirming that unpaid cancellations do count, but sellers can contact customer support to have their limits restored if this happens.
Hi I am a new seller on Ebay since early December 2022. I have a 10 item selling limit like all new sellers. I have had 3 cancellations and 3 sales happen on me so far. Unfortunately these 3 cancelations count towards my selling limits and I can only list 4 items for sale now instead of 7 eventhough I haven't technically sold the 3 cancelled items.
All 3 cancelations 2 buyers bought my items didn't pay and tried to pull the old text me at this number to discuss payments and shipping scam. I have since edited all my listings to pay now imediately and blocked the relevent buyers.
From my perspective its seems unfair that 2 buyers can take 3 of my 10 listings with their canceled orders preventing me from listing other items that I have to sell. Obviously Ebay won't raise my limits because I am a new seller but at least they should allow me to list 7 items for sale instead of 4.
Is there anything I can do?
reallynicestamps
·3 years ago@devon@ebay
Hope you had a Merry Christmas and a Happy Kwanzaa.
If you are back, do Unpaid Cancellations count against new seller limits? Do they only count if four days have not passed?
devon@ebay
Hi @reallynicestamps! Thank you and I did enjoy my holidays and I hope you did as well! For unpaid items they do count against seller limits but in cases where this happens, sellers can reach out to customer support here and have their limits from the sale put back.