Cant Enter Country of Origin on Listings?
Summary: Participants discussed a problem with eBay's product listing form, specifically with the 'Country of Origin' and 'Country of Manufacture' fields. itolduandso complained about the redundancy and inconsistency of these fields, which are causing difficulties for sellers, especially Canadian ones. lotzofuniquegoodies sought clarification on how to handle listings for items from countries that have changed names or no longer exist. ecgt highlighted the ongoing technical issue affecting sellers on various eBay platforms and its impact on listing visibility in the USA. itolduandso later shared a message from the eBay Development team about renaming these fields and expressed concern over the impact of such changes.
Not sure if these are more changes, but I can't seem to enter the Country of Origin anymore on my listings. Each time I do it populates "Materials sourced from" and blanks ouit the Country of Origin. Anyone else experience this. Hoping this doesn't somehow hurt my changes of being enrolled in the Global Ship Program.
itolduandso
·9 months ago@devon@ebay Are you still working with Ebay or did they let you go? I heard they are firing lots of people in the last few months. They are thinning support and pushing it towards the chatbot. It's harder and harder get human support without waiting.
The message from Development team at Ebay:
"They will rename ‘Country/Region of Manufacture’ to ‘Country of Origin’ and ‘Country of Origin’ to ‘Materials sourced from’."
Ebay , so please, do not break things before you are trying to fix what works. Do that the other way around.
devon@ebay
Hi @itolduandso! I am still here and I will be sure to have this sent over to the Product team to review as well as update the broken link.
palmerstonpicks
·9 months agoLooks like this is resolved as of now. At least in the clothing categories.
I edited 4 listings from yesterday and I was able to successfully add the country in Country of Origin back in and it saved.
Now I created a new listing in the clothing category, the Materials Sourced From field is gone and the COuntry of Origin field has saved.
ecgt
·9 months agoThe Country of Origin problem is solved on our end too (just tried editing some vintage clothing, blu-rays and magazines to varify across categories).
However, all of our listings no longer offer eIS to the USA (other countries are still active in eIS).
Perhaps this is a coincidence. Otherwise, it looks like one thing was fixed and another thing was broken in the process.
palmerstonpicks
·9 months agoHey I just tried out one of your listings: Vintage 1986 Mattel GUTS! I used a US and zip code as the ship to address on .ca and .com and I was given the option of EIS shipping for both, so maybe your problem was fixed?
BTW, when were you accepted in the program?
ecgt
·9 months agoStrangely, none of the items we listed since October 10 currently offer shipping to the USA via eIS (but they did yesterday). All of our items listed prior to October 10 that we have checked currently do offer USA shipping via eIS.
For example, a vintage Michelin shirt (item # 157395560604) that we listed today is not showing as eligible for eIS to the USA. Other countries show up as eIS eligible in said listing.
We were enrolled into eIS on October 9. So far, we have not sold anything via the program. All sales this week have been domestic or to the USA without using eIS.
palmerstonpicks
·9 months agoWow, ok that is unfortunate. I hope that is fixed soon, Do keep me posted with a resolution if you can remember.
chicweb
·9 months agoWell, that bug is very annoying. I have to re-check before clicking the button to publish/add to drafts... Most of the time, those two fields are empty, now, even if I just filled them. It must be the last thing I fill before submitting.
So, it adds to the workflow a lot when listing a lot of items and it is prone to mistakes.
itolduandso
·9 months agoCheck if they hadded that to their CSV file specifications. There used to be Country of Origin field at some point of time in there but that field didn't do anything, you couldn't import the field. The field was in CSV but they didn't tell you how to import it and when I looked at the specificiations (all over the place), I couldn't find and it didn't import. Then the turbodata email address at ebay was disabled so they didn't respond and I submitted support ticket, nobody responded. Then after year the turbodata email is again working but only or existing tickets. But I would check with them because they seem are doing something with it. If it allows to update in bulk, that may be easier.
ecgt
·9 months agoLink to the discussion on the eBay UK forum:
https://community.ebay.co.uk/t5/Business-Seller-Board/Country-of-Origin-amp-Materials-sourced-from-fields/m-p/7942918#M339259
ecgt
·9 months ago@devon@ebay
This problem has now entered its second day and is a critical failure of the website. This problem also seems to be happening to sellers on eBay.com and eBay.uk based on discussions on the forums on those sites.
Since we cannot add country of origin, our new listings are no longer showing up as available to the USA in the eIS program.
If we edit a listing, it removes country of origin, making our edited listings no longer available to the USA in the eIS program either.
Until this is resolved it makes no sense to list new items.
Please address this matter as soon as possible.
rdemaree
·9 months agoI also noticed I can't change or add COO on my listings. As a precaution I went to ebay.com and ebay.ca to see if my items still show up in search for a US zip code address searching and they do so my main concern is that Americans are still able to see my items.
I would like to use the EIS ONLY for Americans who want to buy products from me that are COO outside of North America (Canada, USA, Mexico).
Other than that the EIS is useless for me currently. I get better rates and shipping times for my CUSMA items via ChitChats so I don't intend on straying from them.
I won't use the EIS for international customers either because I still have access to Canada Post and UPS for better and faster rates.
Honestly the only reason I want to use EIS strictly for non-North America COO items going into the USA ONLY is because I don't have much of a choice. My only other option is to hike my shipping price to cover the tariff i'd pay to Chit Chats and honestly I still might just do that if EIS is too much more expensive.
The one thing for SURE I will be using EIS for is my small handful of China COO items because the tariff rate keeps changing and I don't want to manually adjust my proces all the time. Might have to do that for my European items too just for simplicity sake.
Hope ebay can sort this mess out soon.
itolduandso
·9 months agoEIS was intended for US buyers and it was only rebadged to be available outside now, but it's a non-starter for many sellers. You can't cherry-pick. You either use EIS for international shipments or not. And that is how they take you hostage.
ecgt
·9 months agoWe encountered this problem today too. Frustrating to say the least.
wilsonharborsales
·9 months agoiamempress
·9 months agoI just noticed the same thing and am hesitant to list more items in case I have to redo them.
On the listing page it says "Country of Origin", when the item is live it says "Materials sourced from". 🙄
itolduandso
·9 months agoAnd as a top on the ice cake, all existing entries in these fields have been cleared as well. So if I have 100's of older listings that had those fields filled in, now they are all blank, I will have to repopulate that. Thanks Ebay for making my life shorter.
snuggletumbletoys
·9 months agoShipping to USA also doesn't show up because of this problem. But only for listings I listed today or revised.
itolduandso
·9 months ago@devon@ebay need fix broken product listing form. See above. For your info - broken Country of Origin and Country of Manufacture fields. By the way .. Why on earth do we need to fill in 2 fields. WHy doesn't ebay unify these 2 fields. They are unncessary. Country of origin is by definition (ask Trump) the country when the product is manufactured. Why is there s second field called Country of Manufacture? Why do I need that. This is remnnant of the old days when it was merely a cosmetic field and wans't even used for anything at all. Worst, list of countries in Country of Origin DOES NOT MATCH the list of Countries in Country of Manufacture. Why is United Kingrom different from Great Britain. It's either or if I have all the other parts if UK there too. The Country of Origin is now mandatory seems for Canadian sellers and it days "if this information is not included, US buyers may not be able to find the product". Thank you, that's why I have no sales recently, that's my guess.
lotzofuniquegoodies
·9 months ago@devon@ebay
@itolduandso
Also need to know what country to use when the country has changed names or no longer exists(not included in eBay drop down)? Is there a work around for unknown or do listings become dead in the water? Does eBay have a solution for sellers selling mixed lots of different origin? There are still a few categories where mixed lots are still available on ca.
itolduandso
·9 months agoConfirming here. It's been broken for a while. I reported this to ebay a while ago already and still not fixed. When is Ebay getting their act together. Trump is in the office for almost a year now and ebay still struggling to handle even basic mandatory stuff for tariffs. I pay every year almost 30k in ebay selling fees and listing fees. That's enough money to pay a programmer for 6 months. Any programmer with 2 years experience and high-school diploma should be capable fixing a form field.