Can’t open messages
Summary: Anonymous User is encountering an issue where they receive emails notifying them of messages on eBay, but can't access these messages due to the eBay app's error message. They've tried reinstalling the app and other troubleshooting steps without success. byto253 suggests switching devices, while pjcdn2005 seeks clarification on whether the problem is app-specific or across all platforms. Anonymous User confirms it is isolated to the app as the website redirects to the app. eburtonlab provides a solution to change settings on Android and iOS devices to prevent the app from automatically opening browser links, potentially resolving the issue.
Anonymous User
Posted 3 years ago·Last reply 3 years ago
4 comments
pjcdn2005
·3 years agoSo you can't read it in the app or on the pc? Or you can open and read it on the app but can't reply?
Anonymous User
OP3 years agoeburtonlab
·3 years agoThere is a setting in the app that controls whether eBay browser links open in the app or not.
To disable that feature in an Android device, use your device manager to go to Settings: Apps: eBay: Open Supported Links: Open by Default and choose "do not open in the app".
For iOS devices, tap and hold an eBay browser link and you should see an option to disable opening in the eBay app.
byto253
·3 years agoIs this on a phone or computer? If a phone, try a computer and vice versa.