Can't send buyer invoice: Authenticity Guarantee Program | Selling

emilyandpamela · 2024-04-24T14:02:04.517000Z

I went to send an invoice to my customer (accepted a Best Offer) for a pair of shoes, but upon trying several times I get the following message popping up "Item(s) that are part of the Authenticity Guarantee Program have been removed. Invoice(s) for these items must be sent separately"It's the only item in the transaction, I assume the AGP isn't an opt in as I never selected it. What are my options? I messaged the customer they may have to use "Request total" thinking that might help/work but haven't heard back.

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Can't send buyer invoice: Authenticity Guarantee Program | Selling | eBay Canada EN