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Can't Verify Account
Summary: petergoodonline is facing difficulties verifying their eBay account after not using it for a few years. The main issue is the inability of the eBay system to send verification texts to their VoIP internet cell phone, unlike services like Amazon and Google. They were advised by an eBay agent to cancel the current account and create a new one with a new email, but this seems convoluted and frustrating for a $20 sale. toronto_games_and_tech shared a similar experience, noting that the verification system doesn't work in Canada. mrdutch1001 pointed out the original post is outdated and suggested starting a new thread for current issues.
I cannot verify my account after posting an item for sale, I suspect because I only have a voip internet cell phone. I also use a landline but that is useless to eBay. The eBay system can't send me a text to an internet cell, but Amazon, Apple & Google can do this no problem.
Tonight I updated my info: New email and cell #, which seems to cause a lot of problems. I am now blocked because I have not used the account in a few years (I'm selling something for $20)
I called for assistance. The agent told me I have to do the following:
I cannot confirm my new post so I have to cancel my current account.
I cannot use my same email though, so I have to create a new email just EBay, which would not be connected to my credit cards or Paypal. I have to change all those accounts just to use eBay. (I will then have to wait and go through a similar process at Paypal and wait days to validate.)
Then I have to create a new eBay account with all the same new information, except with that brand new email to be connect to my financial services.
Then, apparently, the system will automatically approve me to use eBay.
The agent tells me she cannot phone my cell to confirm, even though it's sitting next to me while I am speaking with her on my landline.
I am hesitant to go through all this and risk complication things even further.
Does this make any sense? Is this employee correct? This seems incredibly convoluted and it is very frustrating after spending 3 hours on the site trying sell a $20 item.
Is there another way can I verify my existing change of info, or do I need to use Amazon and Craigslist?
Since I am posting in this board, I can't cancel my account until I get some replies. See my dilemma? What a screwed up system! Help!!!
brettjet38
·2 years agoZombie Thread From 07-02-2019 01:16 AM
toronto_games_and_tech
·2 years agoSame thing JUST happened to me. It's because I'm Canadian and the 3rd party verification system doesn't work here.
It's absolutely trash.
mrdutch1001
·2 years agoyou have replied to an old thread from 5 years ago, for which information may be outdated and/or irrelevant. Sometimes it is best to start your own thread to address a current problem that will get a fresh look.
mrdutch1001
·2 years ago@kh-phdan
ZOMBIE THREAD FROM 2019!